Assistant Manager / Manager, Service Delivery
About this role
[What the role is]
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).[What you will be working on]
What will you be working on
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
1. Implementing service strategies and plans to meet identified needs and gaps:
- Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
- Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
- Guide SSAs in development of services to meet prioritised needs and gaps;
- Using data and ground experience to improve service delivery;
- Overseeing assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
- Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Support the Services Group and NCSS as and when required
[What we are looking for]
What we are looking for
Personal Competencies:
- Thinking Clearly and Making Sound Judgements
- Working Effectively with Citizens and Stakeholders
- Social Service Sector Knowledge
- Project Management
- Social Service Planning
- Monitoring & Impact Evaluation
Skills & Knowledge:
- Stakeholder Management Skills
- Influencing, Facilitation and Communication Skills
- Project Management Skills
- Programme Evaluation Skills
- Research and Basic Statistics Analysis
- Sector/Domain Knowledge
Experience:
2 to 7 years work experience in human services sector.
Experience in programme design and/or planning is advantageous.
Only shortlisted candidates will be notified.
Company at a glance
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
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