Manager On Duty
About this role
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Position: Manager on Duty
Reports To: General Manager, Assistant General Manager
FLSA Status: Full-time Non-Exempt
Summary: The Manager on Duty (MOD) is the on-site leader responsible for overseeing daily operations on both the pool deck and the front desk (dry side) during assigned shifts. This role ensures Goldfish Swim School standards are consistently upheld in safety, customer experience, staffing, sales, and curriculum delivery. The MOD serves as the primary decision-maker and escalation point during their shift.
- Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
- Ensures compliance with all Goldfish Swim School safety, operational, and customer service standards.
- Supports and coaches swim instructors, deck supervisors, and front desk staff.
- Ensures proper staffing, rotations, and lesson flow on the pool deck.
- Maintains working knowledge of pool chemistry, pump room operations, and emergency procedures.
- Handles parent/guardian questions, concerns, and escalations.
- Oversees front desk operations including scheduling, billing questions, and customer interactions.
- Reinforces sales and service expectations and supports enrollment efforts.
- Completes shift reports and communicates operational updates to management.
- Performs other duties as assigned.
High school diploma or GED required. Prior experience as a swim instructor, deck supervisor, or front desk leader preferred. Strong leadership, communication, and organizational skills required.
Willing to obtain and maintain a current Lifeguard, CPR/AED, and First Aid certification within 90 days of hire- We provide these certification classes in our facility.
Company at a glance
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim.
The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system.
At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada.
Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School:
Top Benefits
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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