Management Trainee Sales
About this role
- Spanish-speaking ability preferred to support our Spanish-speaking customer base.
- Greet every member and family warmly at arrival and departure, serving as a welcoming presence for the school.
- Keep the facility clean, organized, and always ready for customers.
- Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
- Support daily enrollment efforts by following up on leads via calls and texts under the guidance of the AGM or GM.
- Learn to handle common customer objections and support Front Desk staff in doing the same.
- Shadow and assist the AGM in coaching Front Desk team members through real-time support and feedback.
- Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school, stepping in across aquatics, front desk, and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard.
- A natural communicator - comfortable on the phone and in person with families.
- Comfortable learning new software (we'll train you on our systems).
- Organized, dependable, and proactive about following through.
- 0-1 years in a customer service, sales, or team support role.
- Required to obtain a Lifeguard Certification through Goldfish Swim School, if not already.
- Must be available for evening and weekend shifts.
- Families feel welcomed and cared for from their very first interaction.
- The Front Desk team is supported, coached, and set up to succeed each shift.
- The school feels clean, organized, and running smoothly every day.
- Enrollment growth and retention.
Company at a glance
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim.
The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system.
At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada.
Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School:
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