Front Desk and Sales Associate
About this role
- Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
- Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
- Guide families through the student registration process using effective sales and customer service techniques.
- Handle customer concerns and complaints professionally, with a solution driven approach.
- Assist families with merchandise and vending purchases.
- Make calls to resolve open account issues with professionalism and care.
- Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
- Enforce safety rules and administer first aid when necessary.
- A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
- Comfortable learning new software - we’ll train you on our systems.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Previous customer service or administrative experience preferred.
- Basic computer skills.
- Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
- Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
- Enrollment numbers grow because follow-up is consistent and conversations are genuine.
- The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
- Families feel confident they’re in the right place from their very first interaction.
Company at a glance
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim.
The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system.
At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada.
Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School:
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