About this role
Job Description
We are seeking an experienced Salesforce Developer to support the development, enhancement, and integration of Salesforce Service Cloud solutions. This is a hands-on development role focused on delivering scalable business functionality, custom components, and integrations within a complex Salesforce environment.
The ideal candidate can independently execute development work while collaborating effectively with cross-functional partners and other technical team members.
Enterprise experience strongly preferred.
Key Responsibilities
Develop and enhance Salesforce Service Cloud solutions.
Build and support Salesforce Omni-Channel functionality, including routing, capacity, and presence management.
Develop scalable Salesforce applications and business functionality using Apex and Lightning frameworks, with Lightning Web Components as the primary development framework.
Develop Apex triggers, controllers, test classes, and supporting application logic.
Develop custom objects and other Salesforce platform customizations.
Maintain and enhance existing Aura and Visualforce components as needed.
Build and maintain integrations between Salesforce and third-party systems using REST-based web services and Salesforce APIs.
Work with REST APIs, Bulk APIs, and Metadata APIs to support integrations, deployments, and platform functionality.
Support integrations with external SaaS platforms and AppExchange applications as applicable.
Participate in Git-based Salesforce development, CI/CD, deployment, and migration processes.
Independently own assigned development work while collaborating effectively with the broader team.
Qualifications
Must-Have Skills
5+ years of experience developing Salesforce business applications.
Strong proficiency in Apex, including triggers, controllers, and test classes.
Strong hands-on experience with Lightning Web Components (LWC).
Experience with Salesforce Lightning development.
Strong experience with SOQL and SOSL.
Demonstrated experience building business solutions within Salesforce Service Cloud.
Hands-on experience with Salesforce Omni-Channel functionality.
Experience developing custom objects and working within the Salesforce development environment.
Experience integrating Salesforce with third-party systems using REST-based web services.
Experience maintaining or enhancing existing Aura and/or Visualforce components.
Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
Ability to work independently while collaborating effectively in a team environment.
Strong written and verbal communication skills.
Nice-to-Have Skills
Salesforce Platform Developer II certification.
Experience with telephony or CTI integrations within Salesforce.
Experience working in enterprise-scale Salesforce environments.
Familiarity with complex Salesforce data models and large-scale implementations.
Experience with Copado or similar Salesforce deployment and CI/CD tools.
Experience supporting integrations with external SaaS platforms and AppExchange applications.
Experience integrating Salesforce with AI-driven tools or services, including predictive analytics, machine learning APIs, or generative AI platforms.
Exposure to Salesforce AI capabilities such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
Experience building AI-enabled workflows or automation using REST APIs.
Understanding of prompt engineering concepts or experience applying generative AI tools within business applications.
Familiarity with data preparation, governance, and security considerations for AI-enabled solutions.
Additional Information
Required Tools & Platforms
Salesforce Service Cloud
Salesforce Omni-Channel
Apex
Lightning Web Components (LWC)
Salesforce Lightning
SOQL and SOSL
Aura and/or Visualforce
Salesforce custom objects and development environment
REST-based web services and Salesforce APIs
Git
Salesforce CI/CD, deployment, and migration processes
Location, Time & Engagement
Remote contract engagement.
Full-time allocation, approximately 40 hours per week.
Candidates must be located in LATAM or India.
Availability to work U.S. Central Time hours is required.
* Current contract end date: March 31, 2027.
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