About this role
JOB PURPOSE
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To manage and strengthen human resources and industrial relations functions for smart metering operations by ensuring statutory compliance, harmonious employee relations, effective workforce deployment, and fair people practices, while supporting large‑scale field execution and business continuity across project sites. |
ORGANISATION CHART
HR & FMS Head --> Associate Manager - IR
KEY ACCOUNTABILITIES
| Accountabilities | Key Performance Indicators |
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IR Incidents: Zero work stoppages; minor issues only Action Closure: ≥95% within TAT; 48‑hr escalation IR Risks: 100% early escalation; no surprises Grievances: ≥95% resolved within SLA; none >30 days MIS: 100% on time, accurate, and complete |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
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INTERNAL INTERACTIONS
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FINANCIAL DIMENSIONS
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OTHER DIMENSIONS
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EDUCATION QUALIFICATIONS
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RELEVANT EXPERIENCE
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COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
- HR Analytics (Practitioner)
- HR Technology (Practitioner)
- Employee Relations Compliance (Practitioner)
- Employee Engagement (Practitioner)
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