Scheduler I (Monday to Friday 9:00am to 6:00pm)
About this role
- Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
- Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
- Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
- Creates modeless case pan; coordinates with digital team for model printing.
- Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
- Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
- Informs next work shift team of important production updates, including necessary management team.
- Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
- Utilizes GO Location Scan to keep track of cases location and status on production floor.
- Prints/reprints prescriptions from work order/case tracking system as necessary.
- Timely scans cases to update location tracking as cases move are moved to different locations.
- Assigns cases to Dental Technicians through DL Touch.
- Monitors Outlook email inbox.
- Performs other related duties and projects as business needs require at direction of management.
- High school diploma or equivalent.
- Minimum six (6) months to one (1) year of call center experience.
Pay Rate: $18.00/hr
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
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