Customer Service Rep Trainee
About this role
Essential Functions:
- Completes and participates in all customer service training program curriculum and activities.
- Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
- Completes e-learning modules on topics related to dental terminology and morphology.
- Completes and participates in mock calls by applying information acquired from trainings.
- Incorporates feedback from activities to improve performance.
- Completes assessments administered intermittently for evaluation of training curriculum comprehension.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service and/or call center.
- Previous experience in a dental lab or dental office, a plus.
Pay: $21.00hr. plus bonus
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
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