Centralized Digital Order Processor (Monday to Friday 9:00am-5:30pm)
About this role
- Processes digital orders once electronic files are received via designated systems.
- Verifies digital prescription product and information such as implant material, system, and size.
- Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
- Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
- Logs dental restoration cases into order tracking system and other applicable systems.
- Assists internal customers with design issues or questions.
- Imports digital dental restoration cases into appropriate system.
- Reviews modeless scans for digital case systems via designated systems.
- Converts dental scans from one format to another as necessary.
- Repairs CAD files that cannot be imported due to improper scans or return errors.
- Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
- Understands production requirements and quality standards of position.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Performs other related duties and projects as business needs require at direction of management.
- High school diploma or equivalent.
- Forman education in the field of Information Technology or Dental Technology preferred.
- Minimum one (1) year of experience in phone-based customer support a plus.
- Minimum one (1) year of experience in dental industry a plus.
- Basic CDOP Training.
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
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