Credit Management & Collection Analyst

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Your Future Position

As a Credit Management & Collection Analyst, you will play a critical role in managing the company’s credit exposure and ensuring the timely collection of outstanding receivables. You will oversee the complete credit management cycle — from assessing customer creditworthiness and implementing credit policies to managing collections and resolving disputes.

This role requires not only strong financial acumen but also problem-solving and critical thinking skills to navigate complex situations. You will analyze root causes behind payment delays or disputes, develop effective solutions, and apply balanced judgment to protect the company’s interests while supporting customer relationships.

You are also accountable for ensuring that all credit and collection activities strictly adhere to internal policies, ethical standards, and regulatory compliance requirements. As a trusted finance professional, you will serve as a vital partner in maintaining financial discipline, optimizing cash flow, and minimizing credit risk exposure.

Key Responsibilities

Credit Management

• Assess and monitor the creditworthiness of new and existing customers through detailed financial statement analysis, credit reports, payment history, and market intelligence.
• Perform financial analysis, including liquidity, profitability, leverage, and cash flow assessments, to evaluate potential risks and make informed credit recommendations.
• Prepare and present periodic credit and collection performance reports, including key metrics such as DSO (Days Sales Outstanding), aging analysis, and overdue trends.
• Establish, review, and modify customer credit limits based on regular assessment of financial health, payment performance, and business exposure.
• Ensure all credit-related activities adhere to corporate credit policies, internal controls, and regulatory requirements, maintaining documentation for audits and governance.
• Partner with stakeholder to align on credit terms, evaluate exceptions, and support commercial decisions within acceptable risk thresholds.

Collection Management

• Proactively manage the end-to-end collection process to ensure timely receipt of payments from customers in accordance with agreed terms.
• Conduct professional collection calls to discuss account status, payment commitments, and resolve outstanding issues.
• Organize and facilitate collaboration calls or meetings involving customers and stakeholder to address complex situations, disputes, or payment delays.
• Build and maintain positive relationships with customers by promoting open communication and mutual understanding while maintaining a firm approach toward payment obligations.
• Investigate root causes of non-payment or disputes, working cross-functionally to provide solutions and follow through until resolution

Your Profile

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent professional qualification).
• 1 year and above experience in credit management, collections, or related financial roles.
• Analytical and decision-making skills with keen attention to detail.
• Proven track record in managing credit risk, implementing collection strategies, and resolving disputes effectively.
• Good communication and customer engagement skills, capable of conducting effective collection calls and organizing collaboration meetings.
• Proficiency in SAP and Microsoft Office applications (Excel, Word, Power Point), experience with business intelligence tool or reporting and analytics tools is an advantage.
• Good organizational skills, attention to detail, and ability to work independently with minimum supervision.
• Excellent communication skills in English and Bahasa Malaysia; additional language skills are an advantage.

What We Offer

• Hybrid work arrangement promoting flexibility and balance.
• Best-in-class benefits package and competitive compensation within a supportive, progressive environment.
• Continuous learning and professional development opportunities.
• A creative, collaborative, and inclusive team culture that fosters innovation and engagement.
• Comprehensive healthcare coverage to support your overall well-being.

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.