B2B Operations Officer
About this role
Requirements
About the Role
Giga is seeking a highly organized and proactive B2B Operations Officer to support the B2B Sales Unit by managing daily sales operations and administrative activities. The role is responsible for ensuring smooth coordination between Account Managers and internal departments, preparing commercial documents, maintaining CRM records, tracking customer requests, and following up on service delivery. This position enables Account Managers to focus on customer engagement, business development, and revenue generation.
Key Responsibilities
Sales Operations Support
Provide day-to-day operational and administrative support to the B2B Account Managers.
Prepare quotations, commercial offers, service requests, and supporting sales documentation.
Assist in preparing customer proposals, presentations, and commercial correspondence.
Ensure all required documents are complete before submitting customer requests.
CRM & Documentation Management
Maintain accurate customer records within the CRM system.
Update opportunities, quotations, contracts, and customer information.
Archive contracts, proposals, approvals, and commercial documents according to company standards.
Ensure all sales activities are properly documented and traceable.
Order & Process Coordination
Coordinate with Technical, Network, Finance, Billing, Procurement, and Contract Management teams to ensure timely processing of customer requests.
Monitor the progress of new service activations, upgrades, renewals, and change requests.
Follow up on pending internal approvals and ensure requests move efficiently through all required stages.
Escalate delays or operational issues when necessary.
Customer Request Follow-up
Monitor customer requests until completion and keep Account Managers informed of progress.
Track technical tickets affecting B2B customers and coordinate with relevant departments until resolution.
Follow up on implementation schedules and customer commitments.
Ensure customers receive timely updates throughout the service delivery process.
Reporting & Administrative Support
Prepare daily, weekly, and monthly operational reports.
Monitor pending quotations, open requests, overdue activities, and outstanding customer actions.
Support the Head of B2B Unit by preparing sales reports, dashboards, and operational summaries.
Assist in maintaining accurate sales pipeline information.
Cross-Department Coordination
Maintain effective communication with all internal departments involved in delivering customer services.
Ensure commercial requests comply with internal procedures and company policies.
Support continuous improvement of sales processes and workflow efficiency.
Qualifications & Requirements
Bachelor's degree in Business Administration, Management, Marketing, Information Technology, or related field.
Experience in Sales Operations, B2B Coordination, or Administrative Support.
Previous experience within ISP, Telecom, ICT, or Technology companies is highly preferred.
Excellent organizational and multitasking skills.
Strong communication and coordination abilities.
Experience using CRM systems (Odoo, Zoho, Salesforce, Microsoft Dynamics, or equivalent).
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to work under pressure while managing multiple priorities.
Company at a glance
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