Account Manager

Giga is seeking  for a highly motivated Account Manager to build and maintain strong, long-term relationships with our clients. The role requires close coordination with internal cross-functional teams to ensure the successful and timely delivery of Giga’s services and solutions according to customer needs..

Requirements

Key Responsibilities

• Serve as the main point of contact for clients and build long-term strategic relationships.Monitor reseller performance, targets, and sales reports.
  
• Support customers via email, phone, online sessions, and onsite meetings.Support agents in resolving customer-related and technical coordination issues.
  
• Develop a trusted advisor relationship with key accounts, stakeholders, and decision makers.Conduct regular field visits to monitor agent activity and identify new partnership opportunities.
  
• Ensure timely and successful delivery of services according to customer expectations.
  
• Communicate progress of monthly/quarterly initiatives to internal and external teams.
  
• Forecast, monitor, and track key account metrics.
  
• Maintain knowledge of products and market trends through continuous learning.
  
• Enhance customer experience by proactively addressing issues and delivering exceptional service.
  
• Monitor and analyze customer usage and service performance.
  
• Work closely with internal teams to onboard new clients and improve existing relationships.
  
• Prepare periodic reports and follow-up on all account-related activities.
  

Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, or related field.
  
• Minimum 3 years of experience in account management, sales, or client relations.
  
• Strong communication and interpersonal skills.
  
• Demonstrated ability to manage multiple accounts and deliver high-quality client service.
  

·         Proficiency in MS Office and CRM systems (Odoo experience is an advantage).

 Qualifications

• Strong prioritization and time-management skills.
  
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
  
• Solid understanding of digital products and ISP services.
  
• Excellent problem-solving and analytical abilities.
  
• Strong commitment to meeting deadlines and improving processes