Senior Manager - Quality Assurance (Hard goods)

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

About us

Li & Fung is a global leader in consumer goods sourcing and end-to-end supply chain solutions. We empower brands and retailers by delivering commercial and operational excellence across every stage of the product lifecycle.

For over a century, innovation and creativity have continued to drive our business. Connecting bright minds and crowdsourcing ideas, using design thinking, collaborative workspaces and rapid prototyping are just some of the ways we innovate at Li & Fung every day.

Today, we responsibly managing supply chains for high volume, time sensitive goods worldwide. Our end‑to‑end services include product design, raw‑material sourcing, production, quality assurance and logistics across apparel, footwear, accessories and household products.

Our aspiration is to deliver value in global supply chains by living our values around people, partners and planet. Guided by Humility, Entrepreneurship and Family, we focus on commercial performance that respects people and the environment.

We are looking for an experienced and proactive Senior Manager – Quality Assurance to join us!

Here is what you need to know about this role:

• Professional account manager. A customer facing role to handle various customers from U.S. and Europe.

• Quality technical expert. Provide technical support & advice to merchandiser, customer and supplier/factory to ensure products meet required quality standard and compliance to regulatory/safety standards.

• Manager of policy and standards. Develop associated audit programs (when necessary) and QC documentation.

• Team leader of regional teams. Lead the team of QA engineers to performance pre-production meetings and sample review to ensure factories’ capability, capacity and experience before production.

• Project manager throughout the end-to-end processes. Periodical review to the program health in terms of Audit / Inspection Passing Rate, Defect Rate and Claim Rate.

• Quality and cost controller. Work with merchandiser / vendor to develop clear quality expectation with a balance between quality and cost.

• Trainer to stakeholders. Provide training to suppliers to ensure vendor’s understanding to customer’s quality expectation, policy, procedure and technical requirements.

• Conflict solver of premium customers. Handle complaint and product return and recall from customers.

• Project controller of making timeliness decisions. Provide technical decision to resolve product quality issues on time to minimize impact to shipment.

• Perform other duties as assigned by management.

You might be a good fit if you have/are …

• Over 10 years of related experience with at least 5 years in managerial level

• Degree level or above in Quality Engineering/ Manufacturing Engineering/ Mechanical Engineering/ Electronic Engineering or related discipline

• Familiar with Hardgoods products both on quality assessment and production knowledge. Knowledge in home textile products is an advantage.

• Relevant experience in dealing with chain stores customers from U.S. and Europe.

• Strong analytical and problem-solving skills

• Strong quality process knowledge and metric management mindset

• Capable of negotiating and managing conflicts well

• Willing to travel when necessary

• Fluent in both written and spoken English communication

If this sounds like you, Apply Now!

#lftrading #lifung

It’s alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE. We will contact you when the right job opportunity comes up!

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

Li & Fung may use AI-supported tools to assist with the processing and review of job applications. These tools may be used to summarize candidate information and assess application materials against role-related criteria for recruitment purposes. Any AI-generated output is used solely to support the review process. Final hiring decisions are made by authorized HR personnel and hiring managers. If you have any questions about our use of AI-supported tools in the recruitment process, please contact our recruitment team.

(Data collected will be used for recruitment purposes only.)

If this sounds like you, Apply Now!

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.