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KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Product Requirements & Backlog Management
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- Gather and document product requirements from stakeholders and customers.
- Support the preparation and prioritization of product backlogs.
- Assist in defining user stories and acceptance criteria.
- Maintain product requirement documentation and traceability.
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- Product Operations & Technical Coordination
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- Coordinate with technology and operations teams to support product operational requirements.
- Follow up on infrastructure, deployment, and environment-related dependencies.
- Support resolution of operational issues impacting product performance.
- Facilitate communication between product and technical stakeholders.
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- Product Enhancement & Release Support
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- Support planning and implementation of product enhancements and releases.
- Track enhancement progress and coordinate required stakeholder inputs.
- Participate in testing and validation activities.
- Monitor implementation outcomes and collect feedback.
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- Customer & Market Requirements Analysis
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- Collect customer feedback and analyze business requirements.
- Support product improvement initiatives based on market needs.
- Document emerging opportunities and customer expectations.
- Contribute to product value proposition development.
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- White Label & On-Premise Enablement Support
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- Support product readiness activities related to White Label deployments.
- Assist in preparing operational and business requirements for On-Premise implementations.
- Coordinate with stakeholders involved in deployment and onboarding activities.
- Monitor implementation requirements and dependencies..
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- Product Documentation & Knowledge Management
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- Maintain product documentation, user guides, and operational references.
- Support knowledge transfer activities related to product capabilities.
- Ensure documentation reflects current product features and processes.
- Contribute to improving product information availability.
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- Stakeholder Collaboration & Product Support
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- Collaborate with sales, product, operations, and technical teams to support product objectives.
- Assist in responding to stakeholder inquiries related to product capabilities.
- Support workshops, meetings, and requirement gathering sessions.
- Facilitate alignment between business and technical stakeholders.
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- Product Performance Monitoring
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- Track product KPIs and operational performance indicators.
- Support preparation of product performance reports and dashboards.
- Identify issues and improvement opportunities.
- Contribute to continuous product improvement activities.
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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