Service Advisor
About this role
Germain Honda of Surprise
Automotive Service Advisor
Surprise, AZ
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
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Answer service calls, set and confirm appointments
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Write repair orders
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Act as a liaison between the technician and customer
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Assist your client through the service process.
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Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
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At least 2 years of experience
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Strong record of positive customer satisfaction results
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Organized and friendly personality
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Fantastic communication skills with your customers
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Professional personal appearance
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record
Germain Offers:
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Comprehensive Coverage & Health, Dental and Vision Insurance
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401(k) Savings Plan with Employer Match
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Paid Vacation/Company Holidays
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Competitive Wage Plans
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Ongoing Professional Development and Internal Promotions
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Company Outings and Activities
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Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
LP
Company at a glance
Founded in 1947, Germain Motor Company began with a single dealership opened by Warren Germain in Bexley, Ohio. Over the decades, the company grew under the leadership of Warren’s son, Bob Germain Sr., expanding across Columbus, Ohio, and into Florida markets including Naples and Sarasota.
In 1995, Steve Germain, grandson of the founder, was named President and CEO. Today, Germain Motor Company is a fourth-generation, family-owned automotive group operating 24 dealerships across eight markets in Ohio, Florida, Michigan, Pennsylvania, and Kentucky. We proudly represent some of the most sought-after automotive brands, guided by our longstanding promise: The Right Car. The Right Price. The Right Way.
Germain has been consistently recognized for excellence, including being named Best Auto Dealer by readers of 614 Magazine since 2010 and earning placement on the Wards e-Dealer Top 100, which ranks dealership groups nationwide based on total internet sales volume. Germain remains the only dealership group in Columbus to receive these top honors.
With more than 75 years of automotive experience, Germain is committed to continual growth, innovation, and delivering an exceptional customer experience. Now led by the fourth generation of the Germain family, with Steve Germain serving as Chairman, our focus remains on leveraging technology, investing in our people, and creating customers for life through an outstanding purchasing and ownership journey.
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Savings Plan
- Employer Match
- Paid Vacation
- Company Holidays
- Professional Development
- Employee Discounts
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