Business Development Center (BDC) Manager
About this role
Germain Honda of Dublin
Business Development Center (BDC) Manager
Dublin, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As the BDC Manager, you will lead internet sales operation for a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.
Responsibilities:
- Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
- Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
- Improve appointment-set, show, and sold percentages
- Work closely with sales managers and salespeople to maximize every opportunity
- Review daily performance reports and identify missed opportunities
- Conduct call reviews, training sessions, and one-on-one coaching
- Maintain accurate CRM records and consistent follow-up processes
Requirements:
- Automotive BDC, internet sales, or dealership management experience preferred
- Strong leadership and coaching skills
- Excellent phone, communication, and organizational abilities
- Comfortable managing performance through reports and measurable goals
- Strong understanding of CRM processes and lead management
- Able to work effectively in a high-volume dealership environment
- Positive attitude with a high level of personal accountability
- A leader who is willing to work alongside the team—not simply manage from an office
Germain Offers:
- Comprehensive Coverage & Health, Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation/Company Holidays
- Competitive Wage Plans
- Ongoing Professional Development and Internal Promotions
- Company Outings and Activities
- Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
LP
Company at a glance
Founded in 1947, Germain Motor Company began with a single dealership opened by Warren Germain in Bexley, Ohio. Over the decades, the company grew under the leadership of Warren’s son, Bob Germain Sr., expanding across Columbus, Ohio, and into Florida markets including Naples and Sarasota.
In 1995, Steve Germain, grandson of the founder, was named President and CEO. Today, Germain Motor Company is a fourth-generation, family-owned automotive group operating 24 dealerships across eight markets in Ohio, Florida, Michigan, Pennsylvania, and Kentucky. We proudly represent some of the most sought-after automotive brands, guided by our longstanding promise: The Right Car. The Right Price. The Right Way.
Germain has been consistently recognized for excellence, including being named Best Auto Dealer by readers of 614 Magazine since 2010 and earning placement on the Wards e-Dealer Top 100, which ranks dealership groups nationwide based on total internet sales volume. Germain remains the only dealership group in Columbus to receive these top honors.
With more than 75 years of automotive experience, Germain is committed to continual growth, innovation, and delivering an exceptional customer experience. Now led by the fourth generation of the Germain family, with Steve Germain serving as Chairman, our focus remains on leveraging technology, investing in our people, and creating customers for life through an outstanding purchasing and ownership journey.
Top Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan
- Employer match
- Paid vacation
- Company holidays
- Employee discounts
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