Technical Support Specialist (VLD)

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Job Title:

Technical Support Specialist (VLD)

Agency:

Wiregrass Georgia Technical College

Job Requisition ID:

JR0000003497

Shift:

Any (United States of America)

Compensation Details:

$47,000/YR.

Job Description:

This position will be responsible for installing and providing technical support and problem resolution to complex PC based hardware and software related issues; education, training and experience leading to demonstrated competencies in providing software/hardware support to multi-user computer network systems; to evaluate customer requests, identify current system requirements, and provide recommended solutions. Ability to convey complex technical information orally and in writing with tact and courtesy; ability to learn new technologies and adapt to a changing technical environment and workload; to work in a team environment. Ability to bend, climb, lift and move in confined spaces; to retain pertinent information of the job; to provide assistance to end-users with software, hardware and operating systems.

Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants.

Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please contact humanresources@wiregrass.edu to request accommodations.

SUMMARY OF WORKING CONDITIONS

• Equipment Used: Standard office equipment, Regular use of college owned or personal vehicle for performance of duties, Various types of advanced computer equipment.

• Working Conditions: Category III - No foreseen exposure to hazardous chemicals/pathogens. Probability of working beyond the normal shift, but not frequently. Periodic travel between major Wiregrass campuses and satellite sites.

MINIMUM QUALIFICATIONS

Associate's degree and Three (3) years of work related experience--Note: Experience may substitute for the degree on a year-for-year basis.

PREFERRED QUALIFICATIONS

In addition to meeting all other minimum qualifications, the highly desired candidate will possess one or more of the following: A Bachelor's Degree from an accredited college in Computer Science or a computer related field and/or additional industry certifications to include one or more of the following: CompTIA A+ and CompTIA Network preferred, professional certification in network, operating systems, and/or relational database software development from a recognized accrediting association or vendor; vocational-technical training institution; or military training in a computer field. Vendor specific certifications including Oracle and Microsoft SQL. All course work and certifications should include a concentration in computer repair and networking related topics. Proficient in the use of Microsoft ® Office Word, Excel, PowerPoint, and Outlook. Knowledge of hardware and repair of equipment such as desktop computers, printers, etc. Proficient in use of help desk ticketing systems, such as Fresh Service.

SALARY/BENEFITS

Salary is $47,000/yr. This position is full‐time and includes standard State of GA benefits such as leave accrual, options for health & other supplemental benefits, and retirement. This position may qualify the successful candidate for the Public Service Loan Forgiveness Program. This position is funded in whole or in part by State/Local/Tuition funds.

BACKGROUND INVESTIGATIONS

Pursuant to college policy, a thorough background investigation, including a criminal history records check and employment history reference checks will be performed for all candidates offered employment. Other checks such as Motor Vehicle Records may be conducted for any candidate receiving an offer, as well as internal candidates prior to being promoted or transferred into a position with the college. Other Required Tests: No additional tests are required for this position.

Should a candidate be chosen for a 2nd interview, references which support prior work history and employment experience will be contacted. Please note that some employers charge a processing fee to complete employment verifications. If a former employer requires payment to complete employment verification forms, this fee must be paid by the candidate. For positions requiring official transcripts, the candidate will be responsible for ordering and payment for these transcripts. Wiregrass is responsible for payments for criminal history searches, MVR searches, credit checks, and other items listed in the required tests portion above.

APPLICANT INSTRUCTIONS/INFORMATION

Application Deadline: Monday, September 14, 2026 or Until Filled

All application packets MUST be completed via the Online Job Center at https://www.wiregrass.edu/about/employment. As a part of the application process, interested candidates may also be required to upload other documents such as a resume, transcripts, etc (see job center listing for more details). This posting will be removed from the Online Job Center on the date posted above. For more information regarding this position or application instructions, please contact the Human Resources Office at (229) 333‐5356 or humanresources@wiregrass.edu.

Minimum Qualifications:

Associate's degree and* Three (3) years of work related experience--Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.