Sr. Associate - HRO - Employee Lifecycle Management 5B

Sr. Associate - HRO - Employee Lifecycle Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities
• Serve as the subject matter expert for Talent Acquisition programs, policies and processes.
• Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
• Provide staff with technical support and guidance on core Talent Acquisition HR processes (respond to and resolve increasingly complex issues).
• Act in a consultative and project management role to COE to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies.
• Primary interface to Center of Excellence and Non-HR functional departments to appropriately escalate inquiries/concerns.
• Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
• Help CIC create/update call scripts and receive and address complex or escalated issues.
• May develop and mentor staff, including undertaking performance reviews.
• Launch case management with ownership from intake to transition, escalation, or closure
• Ensure on-the-job training occurs where appropriate.
• Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements.
• Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
• Monitor case management and timely closure of tickets with Supervisors/ Team Leads to ensure quality customer service.

Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience.
• Previous experience and subject matter expertise in Talent Acquisition.

Preferred Qualifications/ Skills
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written in Simplify Chinese skills with the ability to independently compose routine written communications.
• Proficient in Talent Acquisition end to end HR processes,
• Workday experience is strongly desirable.
• Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies.
• Strong problem solving and analytical ability.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Customer Care, Enterprise Resource Planning (ERP), Oracle Eloqua, Recruiting, Workday HCM, Workday Performance Management

Language

Mandarin (Required), Mandarin (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Employee Lifecycle Management

Remote Type -

Hybrid

Work Shift -

Day Job (Malaysia)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.