OPERATIONS COORDINATOR LEAD
About this role
Description
The Operations Lead is responsible for overseeing daily operational activities, ensuring safe and efficient package handling, maintaining service standards, and leading team members to meet productivity and quality goals. This position serves as a working leader who supports employees, drives accountability, and acts as a liaison between frontline team members and management. In addition to operational leadership, the Operations Lead is responsible for completing administrative tasks and supporting customer communication to ensure service excellence and accurate information flow.
Requirements
- Minimum 2 years of warehouse, logistics, transportation, or operations experience preferred.
- Previous leadership, supervisory, or team lead experience preferred.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and make decisions in a fast-paced environment.
- Basic computer proficiency including Microsoft Outlook, Word, and Excel.
- Ability to work flexible schedules, including nights, weekends, and holidays as operational needs require.
- High school diploma or GED required.
- Ability to stand and walk for extended periods.
- Frequently lift, carry, push, or pull packages up to company-established weight limits.
- Ability to bend, reach, squat, climb, and perform repetitive motions.
- Ability to work in a warehouse environment with varying temperatures and operational noise.
Company at a glance
GLS provides dependable parcel delivery and logistics solutions that simplify shipping, strengthen customer experiences, and support business growth.
As part of the global GLS® network, we work closely with customers to develop solutions tailored to their unique needs. By combining personalized service, shipping expertise, and consistent performance, GLS helps businesses ship with confidence.
Our commitment to excellence extends beyond the service we provide our customers. GLS is proud to be recognized as an Employer of Choice®, becoming the first logistics company to earn this distinction for excellence in workplace culture, leadership, and employee engagement. By investing in our people, we deliver the reliable service and exceptional customer experience customers count on every day.
Contact us at 1-888-SHIP-GLS or visit www.gls-us.com to learn how GLS can support your goals.
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