After Sales Operations Manager - Belux

About The Role:

We are looking for an experienced After Sales Operations manager our automotive Geely after-sales operations in Belgium and Luxembourg. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of Aftersales Benelux.

Key Responsibilities:

• Building a strong service network to ensure flawless customer experience for future Geely customers.

• Monitor and secure the network achievement of annual service targets.

• Lead (new) service toward continuous service quality improvement.

• Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers.

• Conduct regular regional dealer visits, host meetings and workshops, and review partners aftersales business plan.

• Oversee the development, execution, and review of the after-sales projects in the network.

• Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization.

• Work closely with parts manager to improve spare parts availability and delivery.

• Coordinate with technical team and monitor timely technical/ service campaign execution in the network.

• Introduce and deploy Geely aftersales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores.

Your Profile:

• Proven (>5 years) experience in after sales role in a large Automotive organization.

• Strong negotiation and interpersonal skills.

• Fluent in Dutch, French and English. Chinese language will be a big plus.

• Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

What We Offer:

• Competitive remuneration package.

• A fast-paced dynamic environment in a successful international organization.

• International exposure with the chance to adapt locally and make a difference.

• Growth potential.
  
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