IT Support Engineer
About this role
Job Title: IT Support Engineer
Location: Noida, India
Position Overview
GEDU is hiring an IT Support Engineer to join its IT Operations team in Noida. The role involves providing first-level technical support, resolving IT incidents and service requests, supporting Microsoft 365 environments, and ensuring a seamless end-user experience across the organization.
What We Expect from You
- Provide L1 support through ITSM tools, email, phone, and walk-ins.
- Troubleshoot hardware, software, Windows, Microsoft 365, and network-related issues.
- Manage tickets within SLA timelines and escalate issues when required.
- Support user onboarding, offboarding, account provisioning, and device setup.
- Install and maintain desktops, laptops, printers, and peripherals.
- Maintain IT asset inventory and documentation.
- Ensure high customer satisfaction through timely issue resolution.
What You Should Bring
- 2-5 years of experience in IT Service Desk or End User Support.
- Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Office Applications.
- Experience with Active Directory/Entra ID and user administration.
- Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience with ITSM tools such as ServiceNow, Jira, Remedy, or SMP.
- Knowledge of IT Asset Management processes.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and manage multiple priorities.
Nice to Have
- Microsoft Certifications (AZ-900, MS-900, MD-102).
- Knowledge of ITIL best practices.
- Experience supporting enterprise or global users.
Company at a glance
GEDU Global Education (GEDU) is changing lives through education and making a fundamental difference to living standards and access to learning globally.
We have 15 institutions in 16 countries, including the USA, United Kingdom, France, Germany, Spain, Malta, UAE, India, Saudi Arabia, Australia, Ireland and Canada.
We offer a range of educational opportunities— from K12 through Bachelor’s and Master’s degrees to PhDs and DBAs, plus apprenticeships and language schools.
Our portfolio has over 75,000 students, covers a wide range of subjects and is characterised by a keen focus on both employability and student experience to maximise return on investment for students.
Education is transformative, and this is what drives us.
Our Portfolio: ICN, Schiller International University, MLA College, GBS UK, GBS Dubai, GBS Malta, Queen Elizabeth's Global Schools, Global Institute of Entrepreneurship (GIE), École de Management Appliqué (EMA), Australian Performing Arts Conservatory (APAC), MetaGedu, Lokmani Degree College, English Path, GlobalU, and Global Banking Training.
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