Quality Analyst (Content Moderation) Laos - English
About this role
Job Description
- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
- Review track and manage implementation & efficiency of all quality monitoring procedures and systems
- Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies
- Review client claims and non-compliance issues
- Conduct data analysis to identify areas for improvement
- Identify and implement best practice appropriate and applicable to improving overall quality
- Develop, recommend and monitor corrective & preventive actions
- Evaluate and audit team quality including both internal and external reports
- Check and validate findings, implement appropriate corrective actions
- Maintain standards and performance quality for all service provided
- Maintain good communication with development teams to improve business processes
Requirement
- Bachelors Degree or Higher in any fieled.
- 1 years experience in Content Moderator, QA or any position in Customer Services is advantage.
- New Gards are welcome.
- Good at English communication (Eng - C1 Level +)
- Laos native or Laos speaker in near native lavel.
- Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
- Proficient skills with MS Office and Google Products
- Experienced with giving / providing training of any kind
- Works independently with minimal supervision
Working Conditions:
- Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
- Able to work during Thailand Public Holidays as requested.
Benefits
- Attractive compensation package / fun and professional environment
- Open and honest culture where people are valued, treated fairly and empowered
- 1st year - paid vacation days
- Allowances: Night Shift / OT
- Annual Leave / Personal Leave / Social Security
- Group Health Insurance
- No dress code is required, we appreciate your true talent!
Company at a glance
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Top Benefits
- Attractive Compensation Package
- Paid Vacation Days
- Night Shift Allowance
- Overtime Allowance
- Annual Leave
- Personal Leave
- Social Security
- Group Health Insurance
- No Dress Code
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