Branch Manager
About this role
Responsibilities / Tasks
Service Sales
- Responsible for service sales budget and gross margin achievement
- Maintain machine installed databases.
- Follow up on spare parts & service quotations.
- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
- Actively promote SLA and renewal for expiry SLA.
- Monitor and follow up on account receivable.
- Plan regular visits to customer site and maintain strong relationships with existing clients
- Review customer needs and proactively add value to strengthen service package.
- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
- Act as the primary contact for all service-related commercial activities for Separators and Decanters.
- New machines sales support – technical support and onsite meeting.
Service Operation
- Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
- First point of contact for service sales and service execution
- Monitor overhaul execution and job reporting
- Monitor and control stock level
- Fulfilling ISO and local governance requirement
- Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
- Participate in the preparation of annual service departmental budget and capital appropriation.
- Makes clear agreements with internal and external parties and ensures compliance & safety
- Execute any new direction from superior / organization
- To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
- Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.
Your Profile / Qualifications
- Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
- Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
- Minimum 3 - 5 years of managing responsibility in similar industry
- Good oral, written and presentation skills in the English language are essential.
- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
Did we spark your interest?
Then please click apply above to access our guided application process.
Company at a glance
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. With the support of our four business divisions and more than 18,000 dedicated employees, GEA generates over five billion euros in revenue in more than 150 countries.
Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.
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