Guest Experience Lead

Location
Schaumburg
Workplace
On-site

About this role

What you'll bring to the team

Your first step into leadership starts here! 🐷✨

 

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

 

We are seeking a passionate and dependable individual who enjoys working with children and families and thrives in a fast-paced, guest-focused environment. The ideal candidate will be available to work flexible 8-hour shifts, including weekends and holidays, and will consistently deliver friendly, energetic, and professional service. Strong communication skills and a commitment to providing a safe, engaging experience for every guest are key to success in this role.  

 

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

 

Qualifications & Experience

💥 What You’ll Do

  • Help support the Guest Experience team during daily operations
  • Jump in to help guests and teammates whenever needed
  • Learn leadership skills through coaching and hands-on experience
  • Help train and motivate team members
  • Support a fun, safe, and welcoming environment for families
  • Work closely with supervisors and other attraction teams throughout the day
  • Manage the operation as the manager on duty when assigned.

🌟 Why This Role Is Great for New Leaders

  • A great first leadership role for someone ready to grow
  • Learn valuable leadership and guest service experience
  • Work alongside supportive supervisors and managers
  • Build confidence leading a team in a real attraction environment
  • No corporate office experience needed

Qualifications & Experience

🎯 What We’re Looking For

You’d be a great fit if you:

  • Are outgoing, positive, and confident talking to people
  • Can stay calm in busy situations
  • Enjoy helping and encouraging others
  • Have experience in customer service, retail, food service, entertainment, or attractions
  • Want to grow into leadership
  • Have open availability including weekends + holidays

⭐ Previous leadership or training experience is helpful, but not required.

Benefits

Benefits - The Perks of the Magic 

🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.

🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

💰 401(k) Savings Plan: Build your future with our company-matched retirement program.

 

Pay Range

USD $17.00/Hr.

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Know someone who'd be great for this?

Top Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Merlin Magic Pass
  • Recognition and rewards
  • 401(k) savings plan