Customer Operation Order Management Clerk
About this role
What To Expect
As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management. This position will support our Customer Operations Teams across North America.
Keys Responsibilities (to name a few)
- Monitor and process daily incoming orders for assigned Oracle based customers.
- Verify order details, pricing, product availability, and customer information
- Adjust shipping dates to align with customer requirements and current transit times
- Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment
- Resolve common errors to progress orders through the order management system
- Monitor order status and proactively resolve discrepancies or delays
- Communicate order updates, shipping information, and issues to customers
- Maintain accurate records of orders, invoices, and customer interactions
- Assist with processing returns, exchanges, and cancellations as needed
- Ensure compliance with company policies, procedures, and service standards
About You
- 1 year of relevant experience, preferably in a fast-paced customer service environment
- Bachelor’s degree preferred
- Proficiency in Microsoft Word, Excel, and familiarity with database systems
- Strong written and verbal communication skills
- Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
- High attention to detail with a proactive approach to time management
- Ability to work independently while managing multiple priorities in a fast‑paced environment.
- Must be legally authorized to work in the United States on a permanent basis without sponsorship
PAY & BENEFITS
- Full-Time
- Relocation is not provided
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match
- Tuition Reimbursement
Company at a glance
We are a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations.
We don’t rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. We invest continually in R&D and technology, so our products not only outperform industry standards; they exceed our customers’ demanding expectations. We invest in our people, bringing real-world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow. And we are constantly expanding our product catalog and value-added service offerings to support every facet of our customers’ operations. In the most extreme environments and those more familiar, Gates is there with the right product, in the right place at the right time. Whether building original equipment or maintaining products in the aftermarket, we enable companies in every industry to be more efficient, productive, and profitable. We are Gates.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- Sick Days
- 401k
- Tuition Reimbursement
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