Performance Marketing Operational Team Lead
About this role
Overview
You’ll lead the day-to-day support for performance marketing colleagues in Colombia. This role brings together people leadership, workload planning, quality oversight, and operational support across social media, marketing automation, web, SEO/SEM, and related digital channels.
You’ll work closely with Marketing Studio leaders and regional partners to keep the team ready, aligned, and focused on consistent delivery. The role helps create a clear, supported environment where people can do their best work and where digital delivery runs smoothly.
How you'll make an impact
You’ll coach and support performance marketing colleagues in Colombia, helping them grow their skills across social media, marketing automation, web, SEO/SEM, and related disciplines. You’ll also work with the Marketing Studio Team Manager and functional leaders on hiring, onboarding, development, performance conversations, and team engagement, so people have the support they need to succeed.
You’ll also keep an eye on capacity, workload, and delivery, helping the team stay balanced and focused on what matters most. When issues come up, you’ll help spot risks early, remove blockers where you can, and keep work moving. You’ll support new ways of working, tools, and training, including Workfront, and look for practical improvements that make delivery clearer, faster, and more consistent.
About you
- You have a bachelor’s degree in Marketing, Communications, Digital Marketing, Business, or a related subject.
- You bring 7+ years of experience in digital marketing, marketing operations, web, social media, marketing automation, SEO/SEM, content management, or a related area.
- You have at least 3 years of experience leading people, mentoring colleagues, or providing operational leadership in a marketing team.
- You have worked in one or more performance marketing areas such as web, social media, marketing automation, SEO/SEM, or content management.
- You understand digital marketing workflows, project management, service delivery models, and resource planning.
- You have worked in a matrixed, global, shared-services, or center of excellence environment.
- You can explain priorities clearly, work with different stakeholders, and solve problems in a fast-moving environment.
- You are fluent in English and Spanish.
Company at a glance
About Gallagher Bassett
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
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