Lead Specialist - Technical Placement
About this role
Overview
Gallagher Center of Excellence is seeking to hire a Technical lead for GGB India vertical. As the GGB India vertical, you will be responsible to manage various processes like employee benefits process for direct clients per IRDAI guidelines. You will lead a team and ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving billed and unbilled revenue reconciliation. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in PAN India. Exposure to excel and its formula is a definite plus.
How you'll make an impact
Responsibilities
- Manage & enhance Endorsement process, validate New/Renewal & mid-term additions/deletions and perform checks on weekly basis.
- Perform regular audits, endt booking, resolving discrepancies, establish clear guidance for pendency clearance, always ensure compliance per IRDAI standards.
- Create, verify, and issue active dump, QTR reconciliation, CD statement; coordinate with Brokers, RMs, Insurers, TPAs & clients for timely add/del, payments, and maintain organized pendency records.
- Suggest and implement improvements to endorsement booking processes for enhanced efficiency and accuracy.
- Collaborate with internal teams, communicate with clients, work with underwriters, and liaise with regulatory bodies to ensure smooth operations and compliance.
- Assist in preparing renewal MIS reports, analyze gaps in CD replenishment & reconciliation with necessary documentation.
- Coordinate closely with brokers to ensure smooth processing of all transactions, maintaining clear communication and addressing issues promptly.
- Ability to think critically and make sound judgments based on the evidence presented.
About you
Qualifications
- Education
- Minimum Required Degree: Graduate.
- Preferred Degree: Graduate in Finance/Accounting or Postgraduate with any Specialization.
- Experience
- Minimum 5+ years of experience in Quality Analysis in Insurance domain & reconciliation process.
- Minimum 5+ years of experience in Quality Analysis in Insurance domain & reconciliation process.
- Certifications
- Insurance Certification will be an additional advantage.
- Insurance Certification will be an additional advantage.
- Technical Skills
- Holds Technical Expertise in MS Excel, including basic and advanced formulas for reporting purposes.
- Holds Technical Expertise in MS Excel, including basic and advanced formulas for reporting purposes.
- Competencies
- Critical Thinking: Ability to think critically and make sound judgments based on the evidence presented.
- Process Understanding: Understanding of best practices in business processes and quality assurance.
- Teamwork: Ability to work independently and as part of a team to achieve quality and compliance objectives.
- Continuous Learning: Willingness to continuously learn and develop new skills to enhance audit effectiveness.
- Knowledge, Skills and Ability
- Technical proficiency and understanding of insurance service.
- Excellent written and oral communication skills.
- Interpersonal skills.
- Ownership and accountability.
- Insurance domain knowledge.
- Understanding of best practices in business processes and quality assurance.
- Ability to work independently and as part of a team to achieve quality and compliance objectives.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
- Willingness to continuously learn and develop new skills to enhance audit effectiveness.
- Publish dashboards to suggest improvements in matched and unmatched revenues.
Additional Information
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Company at a glance
About Gallagher Bassett
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Top Benefits
- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities
- Ongoing learning
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