Customer Service Representative (Temporary)
About this role
Overview
What We Offer
- Competitive pay: $23/hour
- Temporary opportunity through the end of the year, with potential to be converted into a Gallagher employee
- No weekends! Regular schedule: Monday-Friday, 9:00 AM - 5:00 PM
- Fully onsite role at our Bloomington location: 3600 American Blvd W, Bloomington, MN 55431
- Comprehensive training provided
How you'll make an impact
- Answer inbound calls from participants regarding pension and retirement plans
- Make outbound calls as needed to support participant requests
- Educate individuals on benefit options, plan details, and enrollment processes
- Accurately document customer interactions in internal systems
- Process enrollment forms and perform data entry
- Prepare and distribute plan documents, forms, and other participant communications
- Deliver professional, compassionate, and efficient customer service on every interaction
About You
- High school diploma or equivalent
- At least 1 year of customer service experience
- Strong data entry and typing skills
- Comfortable learning and navigating multiple technology platforms
- Excellent communication and problem-solving abilities
- Detail-oriented with a commitment to accuracy
If you enjoy helping people, thrive in a fast-paced environment, and are looking for an opportunity with growth potential, we'd love to hear from you!
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Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Company at a glance
About Gallagher Bassett
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Top Benefits
- Competitive pay
- Career development opportunities
- Ongoing learning
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