Client Service Executive

Introduction


How you'll make an impact

• Handle the day-to-day work for a group of client accounts.
• Keep client requests moving, answer questions, and make sure details are handled with care.
• Work with the Production team on renewals and help shape coverage solutions that fit each client’s needs.
• Look for ways to add services or lines of coverage when they make sense, help protect retention, and support revenue growth.
• Ask for referrals and keep relationships strong with client contacts and decision makers, when it's helpful.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

–OR–

• High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold appropriate licensing as required and be able to travel up to 25% of the time.
• Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Must possess strong written and verbal communication skills.

Preferred:

• Insurance knowledge.
• Solid financial acumen
  
  

Behaviors:

• Must be able to build collaborative and mutually meaningful relationships with internal and external clients.
• Ability to explain coverage, next steps, and changes in plain language.
• Able to facilitate and/or lead group meetings with internal and external clients and effectively manage/balance multiple and sometimes competing priorities.
• Needs to be comfortable analyzing and using data to make decisions, working in a self-directed manner, and to act as a role model for high performance and Gallagher's shared values.

 

 

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)