Claims Supervisor, Complex General Liability
About this role
Overview
This is a remote position located in California.
Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.
As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.
The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.
How you'll make an impact
- Assist directly with client questions, concerns and/or issues.
- Handle personal claim file caseload as assigned.
- Assist with balancing Examiner pending files.
- Reviews Examiner technical work product and reserve adequacy.
- Reviews accuracy of Examiner billable hours.
- Works with Clients/Account Executives/Account Manager’s to schedule, prepare and conduct claim file reviews.
- Attend JPA or other client meetings.
- Responsible for ensuring claims are listed on agendas for JPA discussion.
- Review Examiner write ups for JPA meetings for technical correctness and readability.
- Approve advance/special invoices.
- Review monthly trust account invoicing.
- Monitor trust account balances.
- Review monthly loss runs.
- Review incident reports
- Other duties as assigned.
About You
Required:
- High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
- Minimum of five (5) years Property & Casualty liability claims experience required.
- Minimum of two (2) years supervisory experience required.
- Strong verbal and written communication skills.
- Must be organized and detail oriented.
Preferred:
- Bachelor's degree preferred.
Behaviors:
- Requires exceptional analytical and problem solving skills.
- Ensures flawless and consistent execution of client service instructions and performance guarantees
- Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Company at a glance
About Gallagher Bassett
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Top Benefits
- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities
- Ongoing learning
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