Bilingual HR Representative - Trilingual
About this role
Overview
The Bilingual HR Representative is often the first person employees turn to for HR help. This role brings calm, clear, and reliable support through phone calls and HR tickets. Your work helps employees find answers, solve routine issues, and connect with the right resources quickly. This is a role for someone who enjoys helping people, values accuracy, and wants to grow their HR knowledge in a supportive setting. It also supports a better employee experience every day.
How you'll make an impact
- Give employees friendly, clear support when they reach out for help.
- Help people get answers faster by responding to calls and HR tickets with care.
- Respond to questions and requests using established procedures and available HR resources.
- Use HR systems and account information to research and support employee inquiries.
- Document requests, actions taken, and outcomes clearly and accurately.
- Track routine issues through the ticketing system and follow through until resolved or appropriately escalated.
- Escalate more complex questions or concerns according to established protocols.
- Build HR knowledge and confidence by performing standard work assignments and learning from guidance and feedback.
About you
- Have a high school diploma or equivalent qualification.
- Communicate effectively and professionally, both verbally and in writing.
- Bring a people-first, service-oriented mindset and treat others with patience, empathy, and respect.
- Are comfortable following established processes while knowing when to seek guidance or ask questions.
- Stay organized and manage multiple tasks and requests with attention to detail.
- Are proficient in Microsoft Office applications, including Outlook.
- Enjoy learning and adapting to new systems, tools, and ways of working.
- Handle confidential and sensitive information with discretion, integrity, and professionalism.
- Advanced proficiency in English and French.
Company at a glance
About Gallagher Bassett
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
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