Rotorua, Bay of Plenty, New Zealand · On-site
We are seeking a motivated and customer-focused individual to provide first level advice and service to staff, ensuring requests are handled efficiently and incidents are either resolved or escalated when necessary. In t…
Skills: First Level Support, Troubleshooting, Incident Management, Customer Service, IT Hardware Management
Rotorua, Bay of Plenty, New Zealand · On-site
Join our Information Services team and help shape how data drives our business decisions. We are seeking a proactive and detail-oriented Data & Reporting Officer to play a key role in the design, development, and deliver…
Skills: Business Intelligence, Data Analysis, ETL Processes, SQL, Power BI
Rotorua, Bay of Plenty, New Zealand · On-site
We are seeking a talented GIS Analyst to join our Data and Insights team. In this role, you will help enhance how Council uses technology by developing and maintaining GIS applications and integrating them with wider bus…
Skills: GIS Analysis, ESRI Enterprise, ArcGIS Pro, ArcGIS Online, Python
Rotorua, Bay of Plenty, New Zealand · On-site
Make an impact where it matters Rotorua Lakes Council is looking for a skilled and driven Business Analyst to join our Information Services team. This is a key role where you will help shape business solutions, drive imp…
Skills: Business Analysis, Systems Analysis, Stakeholder Engagement, Process Improvement, Requirements Gathering
Rotorua, Bay of Plenty, New Zealand · On-site
Company Description Ko wai mātou – Who we are The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and…
Skills: Customer Service, Communication Skills, Technology Proficiency, Retail Sales, Reliability
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Provide first-level technical support and incident resolution for staff while managing the procurement and allocation of IT hardware and software. Focus on reducing service desk call volumes through root cause analysis and maintaining clear technical documentation.
Requires a relevant IT tertiary qualification or equivalent proven experience with strong troubleshooting and communication skills. Candidates should have a customer-centric approach and the ability to adapt to rapidly changing technology.
We are seeking a motivated and customer-focused individual to provide first level advice and service to staff, ensuring requests are handled efficiently and incidents are either resolved or escalated when necessary.
In this role, you will be the first point of contact for a high volume of calls and service requests, staying calm under pressure and delivering a professional, solutions-focused service at all times. A key part of your work will involve reducing calls to the managed service desk by analysing, troubleshooting, and resolving issues with the goal of preventing them from recurring.
You will support the Council’s core enterprise application software and take responsibility for procuring, managing, and allocating standard IT hardware and software. This will include managing the mobile phone fleet in cooperation with our provider. You’ll work closely with IT colleagues to resolve issues effectively and ensure improvements are made, while also sharing knowledge within the team and keeping documentation clear and up to date.
As Service Desk Support, you will engage with key stakeholders across the organisation. Building positive relationships and working collaboratively will be at the heart of your success in this role.
To thrive here, you will have experience applying information systems knowledge to help users resolve issues, along with the ability to adapt to rapidly changing technology. You will hold a relevant IT tertiary qualification or bring proven equivalent experience, with strong troubleshooting skills, excellent communication, and a customer-centric approach. Attention to detail, high standards of quality, and the ability to manage changing priorities will be essential.
Te Kaunihera o nga Roto o Rotorua (Rotorual Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.
Tatau tatau - We together.
The Rotorua Lakes Council is a caring and progressive organisation that prides itself on high standards of service delivery and open and transparent governance for the Rotorua District. Rotorua Lakes Council's social media pages must not be used for electioneering purposes.
Offices: Civic Centre, 1061 Haupapa St, Rotorua, 3046, NZ
View all jobs at Rotorua Lakes CouncilThere are currently 5 open technology positions in Rotorua, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Rotorua Lakes Council, Noel Leeming, among others. Browse the listings above to see every active employer.
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