Engineering Jobs in Málaga, Spain (Now Hiring) — 181 open — Page 10

Technical Customer Support

Málaga, Andalusia, Spain · Hybrid

Mid level$56M raised

Intro We are seeking a passionate hands-on Technical Product Support to drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle. You will be responsible for providing p…

Skills: Technical support, Customer service, CRM, SAP, Problem-solving

Technical Customer Support

Screening Eagle | Proceq

Málaga, Andalusia, Spain • Hybrid

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Mid level

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Full-time
bachelor degree
Competitive remuneration package, Hybrid working hours, Flexible working hours, Team building events, Company activities, Professional development opportunities
Posted 147d ago
~40 hrs/week

Responsibilities

You will provide principal technical support to customers, resolve technical issues, and manage the onboarding process for new clients. Additionally, you will create help documentation, maintain CRM data, and oversee inventory control for demo units.

Requirements

Candidates must hold a bachelor's degree in a technical field or possess equivalent hands-on experience in technical support. Proficiency in English and German is required, along with at least 2 years of experience using CRM tools like SAP.

Full job description

Intro

We are seeking a passionate hands-on Technical Product Support to drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle.

You will be responsible for providing principal technical support for our customers, collecting data and resolving user problems, educating them on solutions promptly and professionally. Ensuring end-user needs are met with consistently high quality of service provided and updating the team on progress toward solution while creating walkthrough documentation of each client issue/solution.

What will you do

Technical support:
- First point of contact of customers
- Resolving technical issues: maintenance of common issues data base, quality and warranty claims. Onboarding process of new customers (support, guidance, …)
- Creating help documentation and video guides to address known issues and prevent recurring customer complaints and about new software
- Closely working with the Technical Service department, Supply Chain, Quality Management and Product Management to inform about potential issues with products, to identify margin of improvements
- Proactively informing customers and partners about new software releases and creating related documentation
- Updating and maintaining customer data in the CRM system
Stock control:
- Managing the yearly inventory check:
  - Inspecting demo units to ensure they remain in good condition
  - Stock updated in CRM system (SAP)
  - Updating yearly Customer Success demo units and products inventory, both customers and partners loans

What do we expect

Bachelor’s degree, preferably in a technical field, or proven hands-on experience in technical support for customers
At least 2 years of experience with technical products, preferably in a product support or repair service capacity, using CRM tools as SAP
Strong customer focus and service mindset, strong communication, and interpersonal skills
Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
High level of English and German

Our offer

Competitive remuneration package
Hybrid and flexible working hours
Team building events and company activities
Opportunities for professional development

If you enjoy working with instruments, can solve technical problems quickly, and like interacting with customers, we would love to hear from you.

For this position we only consider direct applications via our platform.

About us

We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?

Related keywords

Technical SupportCustomer SuccessCRMSAPInventory ControlTechnical DocumentationSoftware ReleasesQuality ManagementSupply ChainProduct ManagementInspection TechnologySensorsDataHardwareWarranty Claims

About Screening Eagle | Proceq

LinkedIn Visit site

Protect the built world with software, sensors and data.

Industry: Software Development
Company size: 201-500 employees
Founded: 2019
Headquarters: Schwerzenbach | Zurich
LinkedIn followers: 37,109
Total funding: $56M

Screening Eagle provides a technology platform for intelligent inspection of the built environment. The company was created in Switzerland with a mission to protect the built world with software, sensors and data. Our full-stack inspection solutions combine intuitive software and powerful portable sensors to deliver reliable data for construction and asset maintenance decisions. Powered by data from intelligent and autonomous inspection, we are on a steep growth path to realizing our vision of predictive healthcare that extends asset life and increases long-term value for asset owners.

Offices: Ringstrasse 2, Schwerzenbach | Zurich, 8603, CH · 1 Fusionopolis Way Connexis South Tower #20-03, Singapore, 138632, SG · 117 Corporation Drive, Aliquippa, PA 15001 , US · Rua Paes Leme 136, Pinheiros, Sao Paulo 05424-010 , BR · The Bradfield Centre, 184 Cambridge Science Park Road, Cambridge, Cambridge, GB

SoftwareCloud Management

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Frequently asked questions

How many Engineering jobs are open in Málaga, Spain right now?

There are currently 181 open engineering positions in Málaga, Spain listed on Clera. New openings are added daily as companies post roles.

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Companies currently hiring include SACYR, Talan, EY, Ebury, Bureau Veritas do Brasil, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Engineering jobs in Málaga, Spain?

Yes — 99 of the 181 open engineering positions offer remote or hybrid work (30 remote, 69 hybrid).

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Engineering Jobs in Málaga, Spain (Now Hiring) — 181 open — Page 10

Technical Customer Support

Technical Customer Support

Tired of cold applications?

Responsibilities

Requirements

Full job description

Intro

What will you do

What do we expect

Our offer

About us

Related keywords

About Screening Eagle | Proceq

Frequently asked questions

How many Engineering jobs are open in Málaga, Spain right now?

Which companies are hiring for Engineering roles in Málaga, Spain?

Are there remote or hybrid Engineering jobs in Málaga, Spain?

How do I apply for Engineering jobs in Málaga, Spain?

Engineering jobs in other cities

Other jobs in Málaga, Spain

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