Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Data Privacy Architect is the authoritative voice on legal, regulatory, and architectural requirements for data privacy across the platform. This role owns the design of technical controls that satisfy global privacy and AI regulations and governs the platform against those standards. It bridges legal and regulatory frameworks with system architecture, embedding privacy controls into the full data lifecycle: collection, processing, storage, sharing, and deletion.

Key Responsibilities:

• Own the design and enforcement of privacy-by-design architecture patterns across the platform, with authority to require remediation of non-compliant designs through architecture governance.

• Lead Data Protection Impact Assessments (DPIAs) and data flow mapping exercises, translating regulatory obligations into concrete architectural requirements and controls.

• Serve as the team's authoritative interpreter of data privacy and AI regulations, including GDPR, CCPA, FedRAMP, and the EU AI Act, ensuring technical decisions are evaluated against their legal and regulatory implications.

• Define and govern data classification, retention, anonymization, and deletion practices, and review services for compliance with those standards.

• Lead privacy and regulatory architecture for AI across the platform, covering privacy obligations for internally developed models, third-party models used in the product, and compliance with emerging AI regulatory frameworks including the EU AI Act.

• Collaborate with Security, Compliance, Legal, Risk, and Engineering teams to implement and verify data access governance, maintaining architecture diagrams and documentation for audits and attestations.

• Drive data lineage and observability capabilities that support privacy impact assessments and regulatory accountability.

Minimum Requirements:

• Strong experience in data, privacy, security, or platform architecture, with demonstrated ability to translate privacy and regulatory requirements into scalable technical architecture and controls.

• Strong knowledge of data privacy principles and regulations, particularly GDPR, with experience applying privacy-by-design principles within complex technology environments.

• Experience leading or contributing to Data Protection Impact Assessments (DPIAs) and data flow mapping exercises, including identifying privacy risks and defining appropriate technical controls.

• Strong understanding of data lifecycle management, including data classification, retention, anonymization or tokenization, deletion, and secure data flows.

• Experience with cloud platforms, data stores, and Identity and Access Management (IAM) concepts, with an understanding of their privacy and security implications.

• Demonstrated experience partnering with Engineering, Security, Legal, Compliance, and Risk teams to translate privacy policy and regulatory obligations into practical technical solutions.

• Ability to provide technical leadership and challenge architecture or engineering designs where privacy, data protection, or regulatory requirements are not adequately addressed.

Desirable Requirements:

• Experience with additional global privacy, security, or regulatory frameworks, such as CCPA and FedRAMP.

• Knowledge of the EU AI Act and other emerging AI regulatory and governance frameworks.

• Experience designing privacy or governance controls for AI and machine learning systems, including internally developed and third-party models.

• Understanding of AI model lifecycle privacy risks, including training data governance, use of personal data in model development, inference risks, and AI-generated PII exposure.

• Experience implementing or governing data lineage and observability capabilities to support privacy assessments, regulatory accountability, audits, and attestations.

• Hands-on experience with cloud data technologies such as AWS S3, Redshift, Snowflake, or equivalent platforms.

• Relevant privacy, security, cloud, or architecture certifications, such as CIPT, CIPP/E, CISSP, AWS/Azure certifications, or equivalent.

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.