Customer Service & Support Jobs in Quito, Ecuador (Now Hiring) — 14 open

PROPÓSITO FUNDAMENTAL:

Asegurar el óptimo desempeño de los productos en los procesos de la ensambladora, dando soporte y respuesta oportuna a los requerimientos del cliente y su permanente satisfacción.

RESPONSABILIDADES:

•    Ejecutar y asesorar en la utilización de productos, con el fin de garantizar el optimo desempeño en la línea de aplicación, cumpliendo con los niveles de calidad del cliente.

•    Realizar seguimiento al comportamiento y cargue de los productos en sala de bombas, controlando las condiciones y parametros del cliente, con el objetivo de garantizar el óptimo desempeño de los productos.

•    Realizar informes del comportamiento de productos y proceso, para dar respuesta a los requerimientos de seguridad y calidad internos y externos.

•    Realizar los análisis y ensayos de aplicación de producto con el cliente, para la solución de problemas en línea.

•    Analizar posibles problema de calidad en el producto y proceso, siguiendo los procedimientos internos del cliente, con el fin de garantizar el flujo de producción.

•    Verificar el correcto desempeño de los productos suministrados por PPG, monitoreando permanentemente los cambios en el proceso (temperaturas, viscosidades, flujos) cumpliendo con los estándares de calidad, para lograr la satisfacción del cliente.

•    Realizar los correspondientes informes sobre el desempeño de los productos y proceso, con el fin de hacer seguimiento periodico y analizar los correctivos necesarios.

•    Analizar y desarollar con su líder la búsqueda de soluciones a las dificultades que se presenten en la producción con el fin sostener y garantizar la satisfacción del cliente.
 

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.