How many Customer Service & Support jobs are open in Paris, France right now?

There are currently 71 open customer service & support positions in Paris, France listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Paris, France?

Companies currently hiring include Accor, MANGO, Penelope recrutement, Beaumarly, Bompard, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Paris, France?

Yes — 17 of the 71 open customer service & support positions offer remote or hybrid work (1 remote, 16 hybrid).

How do I apply for Customer Service & Support jobs in Paris, France?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support Jobs in Paris, France

Your mission

deskbird is looking for a Customer Service Specialist to be the first point of contact for our customers across Europe. We run support as a single shared queue in Zendesk. Every new ticket lands there; you pick one up, and from that moment it is yours. You read the customer, work out what they actually need, and carry the ticket through to a resolution.

There's no single person who holds all the answers — and that's intentional. Between the Help Center, Notion, internal Slack channels, and the product itself, the context you need is almost always findable. The expectation is that you go looking first: dig into the resources, reproduce the issue, and understand it before looping others in. If you get more satisfaction from tracking something down than waiting for someone to hand it to you, you'll feel right at home here.

In this role you will

1. Own tickets from the shared queue

Pick up new tickets from our shared Zendesk queue and own each one from first reply to resolution.
Reply quickly and clearly, in a warm, informal tone that matches how the customer wrote to you.
Decide what to take on by urgency and customer impact, and keep our response time targets in mind.

2. Find your own answers

Use everything available to you, from the Help Center and Notion to Slack and the product itself, to understand an issue and solve it without waiting to be told how.
Answer first. Solve the large majority of tickets yourself rather than passing them on.
When a ticket lands vague or half-described, like "I get an error when booking", ask the right questions, reproduce the problem, and get to the root cause.

3. Investigate bugs and escalate the right ones

Separate user error, a configuration issue, a real bug, and a feature request, and handle each one accordingly.
When you confirm a genuine product bug, do the reproduction work and raise it yourself in Jira and Slack, with clear steps and evidence.
Bring in our Technical Account Manager only when you hit the limit of your access or technical knowledge and cannot investigate further on your own.

What you need to be successful

Fluent, professional English and French. This is a written-only role, so both need to be strong on the page.
Empathy and patience under pressure. You can calm a frustrated customer and handle a complaint without losing your warmth.
Some experience in a customer-facing or support role. You do not need years behind you, but you are comfortable owning customer conversations.
Comfortable working with Zendesk, Slack, and Jira. None of this is complicated, but you should be at home in tools like these.
A self-directed way of working. You are happy remote, you own your tickets, and you go and find answers instead of waiting for someone to hand them over.
Comfort with ambiguity. A half-described ticket or a thin paper trail makes you curious, not stuck.
A willingness to learn quickly. deskbird ships often, and you keep up with product changes as they come.
Clear, warm, well-structured writing and real care for the person on the other end of the ticket.

Nice-to-Haves

German communication skills, a real plus given our customer base.
Experience with tools like BigQuery, Customer.io, or other data and notification platforms. You can pick these up on the job.
Hands-on experience with troubleshooting in SaaS applications, mobile and web.
A background in SaaS, HR Tech, or B2B software.
A history of contributing to a Help Center or knowledge base.
Already interested/experienced in using AI to make your daily work easier.

Who you Are

You would rather hunt for an answer than wait for one.
You answer first and only escalate what genuinely cannot be solved at your level.
You treat a half-described ticket as a puzzle to crack, not a reason to stall.
You stay warm and steady even when a customer is frustrated, and they come away feeling looked after.
You notice the pattern behind the tickets, not only the ticket in front of you.

What’s in it for you?

Competitive compensation.
Unlimited annual leave: Plenty of time off to recharge.
Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe.
Team "Bursts": Time to collaborate with your team in person.
Home office support: A financial contribution to set up a comfortable, productive home office.
Learning & development: An annual budget for coaching, certifications, and conferences.

About us

At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a team of diverse talent from 22 nationalities, with vibrant hubs in Berlin, Munich, Barcelona, Paris, Pfäffikon, Bucharest, Belgrade, Sofia, and Skopje.

If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Your mission

In this role you will

1. Own tickets from the shared queue

Pick up new tickets from our shared Zendesk queue and own each one from first reply to resolution.
Reply quickly and clearly, in a warm, informal tone that matches how the customer wrote to you.
Decide what to take on by urgency and customer impact, and keep our response time targets in mind.

2. Find your own answers

Use everything available to you, from the Help Center and Notion to Slack and the product itself, to understand an issue and solve it without waiting to be told how.
Answer first. Solve the large majority of tickets yourself rather than passing them on.
When a ticket lands vague or half-described, like "I get an error when booking", ask the right questions, reproduce the problem, and get to the root cause.

3. Investigate bugs and escalate the right ones

Separate user error, a configuration issue, a real bug, and a feature request, and handle each one accordingly.
When you confirm a genuine product bug, do the reproduction work and raise it yourself in Jira and Slack, with clear steps and evidence.
Bring in our Technical Account Manager only when you hit the limit of your access or technical knowledge and cannot investigate further on your own.

What you need to be successful

Fluent, professional English and French. This is a written-only role, so both need to be strong on the page.
Empathy and patience under pressure. You can calm a frustrated customer and handle a complaint without losing your warmth.
Some experience in a customer-facing or support role. You do not need years behind you, but you are comfortable owning customer conversations.
Comfortable working with Zendesk, Slack, and Jira. None of this is complicated, but you should be at home in tools like these.
A self-directed way of working. You are happy remote, you own your tickets, and you go and find answers instead of waiting for someone to hand them over.
Comfort with ambiguity. A half-described ticket or a thin paper trail makes you curious, not stuck.
A willingness to learn quickly. deskbird ships often, and you keep up with product changes as they come.
Clear, warm, well-structured writing and real care for the person on the other end of the ticket.

Nice-to-Haves

German communication skills, a real plus given our customer base.
Experience with tools like BigQuery, Customer.io, or other data and notification platforms. You can pick these up on the job.
Hands-on experience with troubleshooting in SaaS applications, mobile and web.
A background in SaaS, HR Tech, or B2B software.
A history of contributing to a Help Center or knowledge base.
Already interested/experienced in using AI to make your daily work easier.

Who you Are

You would rather hunt for an answer than wait for one.
You answer first and only escalate what genuinely cannot be solved at your level.
You treat a half-described ticket as a puzzle to crack, not a reason to stall.
You stay warm and steady even when a customer is frustrated, and they come away feeling looked after.
You notice the pattern behind the tickets, not only the ticket in front of you.

What’s in it for you?

Competitive compensation.
Unlimited annual leave: Plenty of time off to recharge.
Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe.
Team "Bursts": Time to collaborate with your team in person.
Home office support: A financial contribution to set up a comfortable, productive home office.
Learning & development: An annual budget for coaching, certifications, and conferences.

Customer Service & Support Jobs in Paris, France (Now Hiring) — 71 open

Customer Service Specialist (m/f/d)

Conseiller(ère) de vente - 35h CDI h/f/x

Chef de rang H/F

Store Manager Cannes H/F - CDD

Alternance pour la gestion des sites dans le domaine de la photo H/F

Alternance commercial H/F

FR - Réceptionniste (H/F/X)

Alternance Master Banque Privée PARIS - H/F

Conseiller de Vente H/F - CDI - Etienne Marcel

Manager de restaurant H/F

Réceptionniste CDD (H/F)

Senior Business Analyst - Paris - H/F

Manager restaurant H/F - CDD été

Serveur Petit-Déjeuner - CDD 24h F/H

Customer success manager - Convenience stores

Conseiller de vente 14h - Jouffroy H.F

Alternance chargé de communication H/F

Conseiller de vente 14h - Jouffroy H.F

Comptable Gérance H/F

Agent de réservation (H/F/X)

Frequently asked questions

How many Customer Service & Support jobs are open in Paris, France right now?

Which companies are hiring for Customer Service & Support roles in Paris, France?

Are there remote or hybrid Customer Service & Support jobs in Paris, France?

How do I apply for Customer Service & Support jobs in Paris, France?

Customer Service & Support jobs in other cities

Other jobs in Paris, France

Customer Service Specialist (m/f/d)

Job description

Your mission

In this role you will

What you need to be successful

What’s in it for you?

About us

Tools

Explore

Company

Tools

Explore

Company

Customer Service & Support Jobs in Paris, France (Now Hiring) — 71 open

Customer Service Specialist (m/f/d)

Conseiller(ère) de vente - 35h CDI h/f/x

Chef de rang H/F

Store Manager Cannes H/F - CDD

Alternance pour la gestion des sites dans le domaine de la photo H/F

Alternance commercial H/F

FR - Réceptionniste (H/F/X)

Alternance Master Banque Privée PARIS - H/F

Conseiller de Vente H/F - CDI - Etienne Marcel

Manager de restaurant H/F

Réceptionniste CDD (H/F)

Senior Business Analyst - Paris - H/F

Manager restaurant H/F - CDD été

Serveur Petit-Déjeuner - CDD 24h F/H

Customer success manager - Convenience stores

Conseiller de vente 14h - Jouffroy H.F

Alternance chargé de communication H/F

Conseiller de vente 14h - Jouffroy H.F

Comptable Gérance H/F

Agent de réservation (H/F/X)

Frequently asked questions

How many Customer Service & Support jobs are open in Paris, France right now?

Which companies are hiring for Customer Service & Support roles in Paris, France?

Are there remote or hybrid Customer Service & Support jobs in Paris, France?

How do I apply for Customer Service & Support jobs in Paris, France?

Customer Service & Support jobs in other cities

Other jobs in Paris, France

Customer Service Specialist (m/f/d)

Job description

Your mission

In this role you will

What you need to be successful

What’s in it for you?

About us

Tools

Explore

Company