Balikpapan, East Kalimantan, Indonesia · On-site
Company: 3111 UOB Indonesia About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and N…
Skills: Customer Service, KYC Compliance, Cross Selling, AML/CFT, Relationship Management
Balikpapan, East Kalimantan, Indonesia · On-site
Job Description •The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery a…
Skills: Customer Service, Interpersonal Skills, Front Office Management Software, Electronic Health Records, Microsoft Excel
Balikpapan, East Kalimantan, Indonesia · On-site
Job Description •Prepare facilities and equipment for smooth service, by: Ensuring all required facilities and equipment are available and functioning well, cleaning the environment and equipment that will be used in mai…
Skills: Patient Preparation, Facility Maintenance, Patient Registration, Administration, Logistics Control
Balikpapan, East Kalimantan, Indonesia · On-site
Job Description •Monitor and evaluate all work in the Accounting unit to ensure the availability of financial reports that can be presented completely, correctly and on time •Coordinating all work in the unit, including …
Skills: Financial Reporting, Tax Regulations, Accounting Principles, Budget Analysis, Asset Management
Balikpapan, East Kalimantan, Indonesia · On-site
Job Description •Compile medical record files and carry out coding of disease diagnoses and other medical procedures to ensure neatness of documentation in order to provide information to relevant departments who need it…
Skills: Medical Coding, ICD-10, ICD-9CM, EHR Systems, Data Entry
Balikpapan, East Kalimantan, Indonesia · On-site
Informasi Tambahan [HATI-HATI PADA PENIPUAN] Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam! Siloam tidak pernah memungut biaya apapun maupun bekerjasam…
Skills: Administration
Balikpapan, East Kalimantan, Indonesia · On-site
Company Description PT. Siloam International Hospitals Tbk (Siloam Hospitals) is the largest private hospital network that provides health service facilities in hospitals and clinics in various cities in Indonesia. Siloa…
Skills: Medical Records Management, Patient Registration, Billing Administration, Electronic Health Records (EHR), Microsoft Office Suite
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Provide information on bank products and services while managing customer requests such as account opening, closing, and data updates. Maintain strong customer relationships, perform cross-selling, and ensure compliance with KYC and AML/CFT regulations.
Candidates must be able to handle banking service operations and maintain high service quality standards according to head office SLAs. Knowledge of APU/PPT/PPPSPM and Sanctions regulations is required for transaction monitoring and reporting.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
1. Memberikan informasi atas layanan dan produk Bank pada nasabah.
2. Melayani permintaan nasabah terhadap produk dan layanan Bank (pembukaan/penutupan rekening sesuai dengan aturan KYC, APU/PPT/PPPSPM & Sanctions, informasi saldo, permintaan buku cek / giro, mendistribusikan R/K, informasi point tabungan, perubahan data nasabah, pemblokiran rekening, surat referensi, suku bunga, kartu / pin ATM, pembukaan/penutupan SDB dan fasilitas Bank lainnya)
3. Membina dan mempertahankan hubungan baik dengan nasabah.
4. Melakukan Cross Selling produk dan layanan Bank.
5. Menerima dan menindaklanjuti keluhan nasabah atas produk dan layanan Bank kepada unit kerja terkait.
6. Melakukan pengkinian data nasabah sesuai dengan prinsip KYC.
7. Membuat laporan harian maupun bulanan yang terkait dengan unit kerja Service Executive.
8. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Executive.
9. Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions yang berlaku secara tepat waktu.
10. Meningkatkan pengetahuan akan produk dan layanan Bank UOB serta meningkatkan kualitas layanan kepada nasabah.
11. Memastikan bahwa semua tugas sudah dijalankan sesuai dengan dengan SLA dan Standar kualitas layanan yang ditetapkan oleh Kantor Pusat.
12. Bekerja sama dengan ACS dalam menyediakan informasi/data /dokumen untuk pemantauan traksaksi atau kepentingan investigasi terhadap Laporan Transaksi Keuangan Mencurigakan (LTKM) yang dilakukan oleh Business Unit Support atau Unit Transaction Surveillance – Divisi AML/CFT & Sanctions termasuk pencatatan pengiriman laporan yang masuk kategori mencurigakan terkait transaksi akses SDB ke unit terkait di Kantor Pusat
13. Memberikan masukan dan membagikan informasi yang relevan terkait dengan penerapan APU/PPT/PPPSPM & Sanctions kepada seluruh pegawai pada Kantor Cabang/Kantor Cabang Pembantu terkait dengan tetap memperhatikan ketentuan tentang kerahasiaan data dan prinsip anti tipping-off.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
We’re here to do Right By You.
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
Offices: 80 Raffles Place, Singapore, 048624, SG · 408 Jalan Pudu, Kuala Lumpur, Federal Territory of Kuala Lumpur 55100, MY · 26, Jalan Jend. Sudirman, Jakarta, Jakarta 10220, ID
There are currently 7 open administrative positions in Balikpapan, Indonesia listed on Clera. New openings are added daily as companies post roles.
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