System Reliability Engineer (Application Support + Automation)
About this role
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company
providing digital transformation and technology services right from ideation to
implementation. These services have applicability across a variety of
industries, including banking & financial services, insurance, retail,
higher education, food, healthcare, and manufacturing.
The Role
- Plan, manage,
and oversee all aspects of a Production Environment
- Define
strategies for Application Performance Monitoring, Optimization in Prod
environment
- Respond to
Incidents and improvise platform based on feedback and measure the
reduction of incidents over time.
- Support
deployment of code into multiple lower environments. Supporting
current processes with an emphasis on automating everything as soon as
possible.
- Design, develop and standardize Monitoring and
Alerting mechanism for the supported applications.
- Take a
holistic approach to problem solving, by connecting the dots during a
production event through the various technology stack that makes up the
platform, to optimize meantime to recover.
- Engage in and
improve the whole lifecycle of services—from inception and design, through
deployment, operation and refinement.
- Analyse ITSM
activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns.
- Support
services before they go live through activities such as system design
consulting, capacity planning and launch reviews.
- Support the
application CI/CD pipeline for promoting software into higher environments
through validation and operational gating, and lead in DevOps automation
and best practices.
- Maintain
services once they are live by measuring and monitoring availability,
latency, and overall system health.
- Scale systems
sustainably through mechanisms like automation and evolving systems by
pushing for changes that improve reliability and velocity.
- Work with a
global team spread across tech hubs in multiple geographies and time
zones.
- Ability to
share knowledge and explain processes and procedures to others.
- Able to
perform on-call duties on a rotational basis.
- Occasional
off hours work required.
Requirements
- Linux
- Shell
Scripting
- ITIL / ITSM
- SQL - good to have
- Application
Troubleshooting
- Any
Monitoring tool (Preferred Splunk/Dynatrace)
- Jenkins -
CI/CD
- Ansible
- Groovy
Scripting/Yaml
- Git basic/bit
bucket
Good To Have
- Payments Flows, Switching, Settlements, Authorisation flows.
- Even
Framework architecture
Company at a glance
Founded in 1999, Fulcrum Digital is a global system integrator driving transformative results through AI-powered solutions. We implement, integrate, and grow ecosystems across industries, delivering high-quality outcomes at a fraction of the cost. Specializing in AI, Creative, Infrastructure, and e-commerce services, we empower businesses in Insurance, Financial Services, Government, Education, Manufacturing, Retail, and Logistics to thrive.
Our Core Platforms
- FD Ryze: Our Generative AI SaaS solution that enables businesses to integrate LLMs, neuro readers, AI computing, and intelligent chatbots across various industries and functions. This integration enhances both internal workflows and customer-facing interactions by leveraging the full potential of artificial intelligence.
- FulcrumOne: A low-code platform with 130+ ready-made components, designed to simplify development and launch products 1.5x faster while cutting costs by up to 30%.
From financial services to education, consumer products to e-commerce, we work alongside you—digging deep into your challenges, helping you implement smarter strategies, and setting you up with platforms that solve today’s problems and are ready for tomorrow’s opportunities.
Let’s get started and see what we can build together.
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