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Fracht Group - North America

Operations Coordinator - Ocean Imports/Exports

Lynbrook, NY, US · On-site$65k – $75k
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About this role


POSITION OVERVIEW



The Operations Coordinator is responsible for filing entry documents, tracking and updating the movement of freight, and ensuring compliance with export clearance regulations set forth by various government agencies. The Operations Coordinator will ensure that shipments adhere to legal requirements. This individual will also coordinate between vendors, customers, and partners to process shipments. 



KNOWLEDGE SKILLS REQURED


 

Integrity 

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame. 


Flexibility 

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.


 

Communication 

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly. 


Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions. 


Accountability 

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.



DUTIES AND RESPONSIBILITIES


  • Coordinate and arrange export/import services on behalf of shippers and international destination offices/agents from end-to-end. 
  • Create files, arrange for pick up and obtain shipment documentation necessary for domestic or international transportation, liaison between parties to provide status updates. 
  • Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery. 
  • Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries 
  • Enter shipment and booking details timely and accurately; submit all required documentation from the system i.e. AES, EDI, Master, booking confirmation etc. 
  • Communicate with various contacts (customers, vendors, partners, and more) in processing shipments. 
  • Negotiate rates with vendors as required 
  • Execute invoicing and closing of files as per established guidelines and KPI’s 
  • Provide daily activity reports to management. 
  • Other ad-hoc projects as requested by management



EDUCATION AND/OR WORK EXPERIENCE REQUIRED



  • Minimum 3 years of Import and Export Ocean Operations
  • Strong communication & customer service skills
  • Strong organizational skills with ability to multitask and prioritize
  • Ability to negotiate rates with vendors
  • Proficient in Microsoft Office (Word, Excell, Outlook)
  • Cargowise experience required



PHYSICAL REQUIREMENTS


  • Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
  • Must be able to lift and carry up to 20 lbs.
  • Must be able to sit for prolonged period of time in office environment, desk setting
  • Must be able to talk, listen and speak clearly on telephone.

 

 


Company at a glance

The Fracht Group is an international freight forwarder and an industry leader in providing general and specialized logistics solutions. The Swiss-based company was founded in 1955 by Mr. Ruedi Reisdorf and to this day, remains independently owned with over 150 offices worldwide in 45+ countries. Fracht operates as an NVOCC (Non-Vessel Operating Common Carrier) as well as a traditional freight forwarder. With over 1,700 logistics experts worldwide and financial stability of $1B + revenue per year, the Fracht Group has successfully moved over 300,000 TEUS and an excess of 10 million Kilos via airfreight annually for the last 10 years.

Key Industries

  • Oil & Energy Projects
  • General Projects
  • Automotive
  • Fashion & Retail
  • Pharma Logistics
  • Food & Beverage

Meet Solaris Global—our subsidiary company.
Solaris Global is a pioneering force in the solar industry, dedicated to unlocking the potential of solar power through innovative logistics solutions. Established in 2020, Solaris Global addresses the unique challenges faced by solar product manufacturers and ensures seamless supply chain management for turnkey projects.

Explore Solaris Services

  • End-to-End Solutions
  • Warehousing, Distribution, Pick & Pack
  • Piling, Racking & Mounting
  • Jobsite services
  • Freight forwarding & logistics services
Founded1955
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryTransportation, Logistics, Supply Chain and Storage
Location
Lynbrook, New York, United States
Websitefrachtgroup.com
LinkedInLinkedIn

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