IT Manager

FPC Global are the world's leading digital building experts, we offer full-service integrated technology consultancy and professional services to the built environment.
 

We partner with clients to improve asset performance, operational efficiency, sustainability outcomes, and digital maturity across complex portfolios.

The IT Manager serves as the central operational lead for FPC’s IT function within the Tech & Innovation division. This role is hands-on and responsible for the strategic development and delivery of robust, high-availability IT services across the global workforce. By aligning technical execution with business strategy, the IT Manager drives operational excellence, organisational governance, and infrastructure scaling, with a primary focus on attaining ISO 27001 certification and maintaining secure, compliant, and efficient global technology operations.

Key Responsibilities

• Global Service Operations: Establish and scale internal IT service delivery, ensuring global coverage and high-availability support (including cross timezone / out-of-hours break fix) for all regions 

• Operational Governance & Compliance: 

  • Develop and maintain IT Playbook and SOPs

  • Manage vendor and internal delivery performance against SLAs

  • Own and manage compliance with corporate IT and cybersecurity policies

  • Lead the attainment of ISO 27001 certification by Q4 2026

• Lifecycle & Asset Management:

  • Oversee end-to-end user onboarding and offboarding, ensuring automated, frictionless provisioning and hardware lifecycle management

  • Ensure all software license agreements and subscriptions are optimal, provide value and aligned to business needs 

  • Manage the Approved Applications List (AAL) and ensure zero instances of shadow IT applications / implementations 

• Innovation & Integration: Lead IT projects and partner with internal teams to deploy scalable solutions and automate operational workflows

• Strategic Leadership: 

  • Work with the CTO to manage and execute a comprehensive IT strategy aligned with FPC’s business objectives. 

  • Ensure continuous improvement and seamless adoption of new technologies, including cloud tools, automation, and AI-driven innovations 

  • Chair the IT SteerCo under the FPC Technical Design Authority (TDA) and support IT aspects for other TDA SteerCos and business initiatives

• Management: This role participates in the India Regional Management Team 

Qualifications and Experience

• Technical Proficiency: 

  • Google Workspace, AI & Cloud Architecture: Advanced expertise in the full Google Workspace suite (Admin, Vault, etc.), Gemini AI tech stack and GCP-based cloud architecture, including management of secure API/webhook integrations

  • IAM/EDM: Comprehensive technical knowledge of JumpCloud (or similar) Identity Access Management (IAM), Endpoint Device Management (EDM) and Multifactor Authentication (MFA) solution 

  • EDR/SIEM: Comprehensive technical knowledge of Crowdstrike Falcon Pro EDR and Spotlight SIEM tools 

  • Networking: Domain management, IP networking protocols and technologies

  • Cybersecurity Incident Response: Proven track record in managing incident response, including vulnerability analysis and risk mitigation / resolution

  • Compliance: Experienced in compliance with industry cybersecurity best practices and standards, including ISO27001, SOC2, NIS2 and others

• Operational Proficiency: 

  • Vendor Management: Proven experience in managing and driving performance of external hardware/software vendors

  • Service Management: Proven experience management of global IT service delivery across timezones, ensuring SLAs are achieved

  • Budget Management: Management of IT Operations Budget 

  • IT Business Continuity / Disaster Recovery Planning: Creating and testing IT disaster recovery plans

At FPC, we’re not just a company—we’re a thriving community where innovation flourishes, ideas are celebrated, and careers are shaped. When you join us, you become part of a dynamic team that:

• Shapes the Future: Work on groundbreaking projects that are redefining industries with sustainability, cutting-edge technology, and bold ambition.

• Supports Your Growth: From leadership training to cross-functional collaboration, we prioritize your professional development and empower you to explore new ideas, take initiative, and grow in your career.

• Values Balance and Inclusion: We celebrate diversity, foster collaboration, and ensure every voice is heard—while maintaining a strong commitment to work-life balance.

• Creates Impact: Contribute to the delivery of iconic, high-performance buildings and innovative solutions that have a lasting, positive impact on the world.