Team Leader - GGN
About this role
- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
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Team Leader – Travel Process (Inbound)
📍 Gurgaon (Sector 30)
✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)
👥 Minimum 1 year TL experience
🕒 24/7 shifts | 2 days off
Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)
Background : BPO Experience
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 15 days or immediate
- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
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Company at a glance
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
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