Procurement Specialist
About this role
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
We are seeking a highly skilled Senior Procurement Specialist to join our team. The ideal candidate will have extensive experience in strategic sourcing, supplier management, and contract negotiation. This role requires a deep understanding of procurement processes and the ability to build strong relationships with suppliers while ensuring the company’s procurement needs are met efficiently and effectively.
Primary Job Responsibilities
Key Responsibilities:
- Develop and implement procurement strategies that align with business goals and objectives.
- Source, evaluate, and negotiate with suppliers to obtain the best value and quality for materials and services.
- Manage the end-to-end procurement process, including requisition, purchase order issuance, and contract management.
- Collaborate with cross-functional teams to understand procurement needs and ensure timely delivery of goods and services.
- Conduct market research and analysis to identify potential suppliers and industry trends.
- Monitor supplier performance and maintain effective relationships to ensure compliance with terms and conditions.
- Lead cost-reduction initiatives and identify opportunities for improved efficiency through procurement practices.
- Prepare and present reports on procurement metrics, supplier performance, and project status to senior management.
- Ensure compliance with company policies, procedures, and legal regulations regarding procurement activities.
- Mentor and train junior procurement staff, providing guidance and support in their professional growth.
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 3 experience in procurement or supply chain management, with a focus on strategic sourcing and supplier management.
- Strong negotiation, analytical, and problem-solving skills.
- Excellent communication and interpersonal abilities to foster relationships with internal stakeholders and suppliers.
- Proficient in procurement software and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong attention to detail and organizational skills
- Fluency in English
- BPO experience is a plus
Company at a glance
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
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