Lead Software Engineer
About this role
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for a Fullstack technical lead to join our team and drive the development of our AI-driven applications.
Job Summary
We are seeking a lead Backend software engineer with expertise in backend and with experience working with frontend team members, and successful leadership experience to join our AI team. You will be responsible for managing, designing, implementing, and deploying state-of-the-art web applications and software. Working closely with cloud, data, machine learning engineers, and product managers, you will create AI-driven applications that have a direct impact on our business.
This role requires a very agile mindset, programming skills in Python (Fast API) for the backend and extensive knowledge of development tools and cycles. You should be comfortable working in a fast-paced environment where priorities may shift, and be willing to own problems end-to-end.
Primary Job Responsibilities
- Lead a diverse, inclusive, high-performing engineering team
- Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization
- Contribute meaningful amounts of clean, efficient, tested, and scalable code
- Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed
- Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)
- Collaborating with data, ML, and DevOps engineers
- Collaborating with UX/UI designers in Figma
- Ensuring the security and performance of the application’s server-side logic
- Troubleshooting and debugging issues to optimize the application's functionality
- Developing APIs for seamless front-end–back-end communication
- Keeping up-to-date with industry trends and emerging technologies
- Monitoring application performance and usage
Experience:
- Minimum of 5 years of experience in software development, with experience with AI and LLM systems
- Proven expertise in scalable web application with modern frameworks
- Used to work in an Agile environment
Skills/Abilities/Knowledge
- Strong programming skills in Python
- Proficiency in one or more back-end frameworks: Fast API, Nest.JS
- Experience with Restful APIs and WebSocket's
- Experience with Git and its CI/CD tools
- A continuous learning mindset to stay up-to-date with evolving web and cloud technologies
- Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)
- Understanding of server-side architecture and RESTful APIs
- Troubleshooting and debugging skills
- Familiarity with cloud computing platforms (e.g., AWS and Azure)
- Familiarity with security best practices
- Familiarity with Machine Learning model training and inference, especially LLMs
Leadership
- Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools
- Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done.
- Excited to do hands-on technical work but equally excited to lead technical teams to peak performance
- Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think
- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed
Education
- Bachelor's degree or more in Computer science or related field.
Languages
- Excellent conversational and written knowledge in English (C1 level minimum).
- French and Spanish language skills are a bonus.
Tools and Applications
- Backend framework: Fast API
- Front end framework: Vue.JS
- Version control and CI/CD: Gitlab
- IDE: VS Code
Our Offer
- Impactful work. Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business.
- Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
- Competitive compensation. Attractive salary and benefits package.
- Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
Company at a glance
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Top Benefits
- Competitive compensation
- Professional growth
- Remote work environment
- Training and industry events
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