Career Opportunity: Speech Analyst - French Speaker
About this role
The Opportunity
We are looking for an experienced Speech Analyst to join our Analytics & Insight team. In this role, you will leverage speech analytics and contact center data to generate actionable insights, support operational excellence, and drive business performance.
Key Responsibilities
Data Analysis
- Lead the delivery of speech analytics managed services.
- Configure and optimize the CallMiner platform.
- Analyze speech and interaction data to identify trends, opportunities, and areas for improvement.
- Prepare and deliver insightful presentations to internal stakeholders and clients.
- Collaborate with the BI & Reporting team to enhance dashboards and visualizations using Power BI.
Stakeholder Management
- Partner with internal stakeholders to understand business needs and translate them into analytical solutions.
- Present analysis findings and actionable recommendations.
- Work closely with Operations, Analytics, Data Science & Engineering teams to support business objectives.
- Act as a trusted advisor by providing data-driven insights to improve operational performance.
Applicants must meet the following requirements:
- A minimum of 2 years of experience as a speech analyst or similar role
- Candidates without relevant experience in speech analysis or a similar analytical role will not be considered for this position.
- Good command of French and English, with excellent verbal and written communication skills.
- Fluency in French and English (written and spoken).
- Hands-on experience with CallMiner Analyst and CallMiner Coach modules is mandatory.
- Intermediate knowledge of Power BI for data visualization.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Company at a glance
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
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