Call Centre Recruiter BANK

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants.

This is a Bank (0-hours) position, where work is offered based on clinic demand.

Summary of Responsibilities:

• Receiving and placing calls from and to potential study participants.

• Enter medical history and demographic information from potential study participants into computerized database.

• Communicate study information to potential participants.

• Telephone screen potential participants against the requirements for each study.

• Schedule screening appointments for potentially qualified participants.

• Confirm screening appointments.

• Liaise with screening department as and when needed.

• Cross train across other areas of the department as needed.

• May attend outreach programs to recruit participants.

• Escalate any concerns or problems to senior members of the team as appropriate.

• Performs other related duties as assigned.

Qualifications:

• Educated to GCSE or ‘O’ level standard.

• Knowledgeable in computer programs (e.g. word processing).

• Strong attention to detail and high degree of accuracy.

• Strong written and verbal communication skills.

• Ability to follow precise directions and read from a script.

• High degree of professionalism and customer service.

Experience (Minimum Required):

• 1 – 2 years in customer service or call Centre.

• Knowledge of medical terminology preferred.

Physical Demands/Work Environment:

• Regularly required to sit.

• Must be able to see (distinguish colors) and hear to meet the job requirements.

• Must have excellent command of the English language in both oral and written form at all locations.

• Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.

• Must be able to work a flexible schedule including evenings and weekends.

Learn more about our EEO & Accommodations request here.