Solutions Architect, CRM
About this role
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves, and build a better world – together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Do you believe exceptional customer experiences begin with well-designed technology ecosystems? We do! Transforming the customer journey requires scalable platforms, modern cloud architectures, and integrated solutions that connect people, processes, and systems across every channel. That’s where the CX-Hub portfolio makes an impact. We partner with business and product teams to build customer-focused technology solutions that are secure, reliable, scalable, and aligned with Ford’s enterprise standards.
We are seeking an experienced Solutions Architect – CRM to join the CX-Hub portfolio. In this role, you will translate business needs into architecture-based solutions that align with Ford Motor Company patterns, standards, and strategic technology direction. You should have a strong technical and business background and demonstrate experience in customer relationship management, contact-center technologies, cloud architecture, APIs, and enterprise application integration.
Responsibilities include defining end-to-end architecture for new products and capabilities; developing future-state strategies and architecture blueprints; and partnering with product teams, business stakeholders, architects, and technology-delivery teams to deliver scalable customer-experience solutions. By combining technical acumen, business understanding, and industry best practices, you will help Ford mature its architecture capabilities and deliver reliable, integrated, customer-centered platforms at scale.
Company at a glance
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
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Top Benefits
- Medical coverage
- Dental coverage
- Prescription drug coverage
- Flexible family care
- Parental leave
- New parent ramp-up programs
- Subsidized back-up child care
- Vehicle discount program
- Tuition assistance
- Employee resource groups
- Paid time off
- Paid holidays
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