Analytics & Insights Manager
About this role
Analytics & Insights Manager
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
The Business Analytics Manager is a strategic and analytical leader responsible for creating and utilizing complex business and customer insights to drive key FCSD goals: Increasing Loyalty, Reducing Repair Order (RO) duration, and Increasing Growth (Revenue). This role serves as the voice of the customer, leveraging vehicle service data. You will collaborate extensively with our data analytics partners to articulate findings, and influence cross-functional teams to implement strategies that enhance loyalty and ensure customers return for their vehicle's service needs throughout its lifecycle and, ultimately, purchase another Ford or Lincoln vehicle.
Company at a glance
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Privacy Policy: https://www.ford.com/help/privacy/
Top Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Flexible family care days
- Paid parental leave
- New parent ramp-up programs
- Subsidized back-up child care
- Adoption and surrogacy expense reimbursement
- Fertility treatments
- Vehicle discount program
- Management leases
- Tuition assistance
- Employee resource groups
- Paid time off for community service
- Paid holidays
- Vacation time
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