Thermo King Service Technician - Charlotte

Job DetailsLevel: EntryJob Location: Charlotte, NC 28269Salary Range: $26.00 - $28.00 HourlyThermo King Service Technician

Thermo King West consists of nine family-owned dealerships involved in trailer repair, transport refrigeration, and other lines of business. In recent years we have been granted the prestigious Thermo King dealer of the year award in North America. We are a growing successful business that takes pride in caring for our customers and treating our employees well. Thermo King West is known to be a great place to work and our employees take pride in the service they provide our customers. The job description is listed below.

Basic Qualifications

Basic understanding of mechanical, transport refrigeration, and/or electrical systems preferred but will train. Experiences could include:

Diesel engines
Heavy equipment repair
Light duty mechanics
Heavy wheel mechanics

High school diploma or equivalent preferred; related vocational or technical training preferred
Basic computer skills and knowledge required
Valid EPA 608 Type II, 609 certification preferred
Valid driver’s license required
Ability to obtain a DOT medical card if required
Must be able to meet insurability standards for various dealer vehicles
Successful completion of all pre-employment screening
Ability to work overtime as required
Ability to travel as required for training or to meet customers’ needs
Owning a complete set of quality hand tools is preferred

Essential Responsibilities of Entry-Level Thermo King Technician Position:

Proactively conduct diagnostic procedures on transport temperature equipment and perform necessary repairs with efficiency and high-quality standards
Efficiently perform prescribed, routine maintenance procedures on transport temperature control equipment with high quality standards
Efficiently install transport temperature control equipment according to Thermo King specifications with high quality standards
Efficiently perform Auxiliary Power Unit installation, repairs and service with high quality standards
Maintain current knowledge of Thermo King new product developments and service bulletins/campaigns
Adherence to all dealer and Thermo King standards and work procedures
Maintain CERTI-TECH certification level and participate in other training as required per national Thermo King standards
Maintain dealer and Thermo King confidentiality
Maintain good housekeeping
Adherence to all safety procedures
Maintain required paperwork to support dealership and Thermo King requirements
Additional duties and responsibilities as required

Technician Levels / Career Path

Technician level and pay grade is based on experience in the industry or similar.
Advancement in the Thermo King Service Technician position is as follows:

Apprentice Technician

Certified Technician

Professional Technician

Master Technician

Alternatively, specialty certifications such as Bus or Flat-Rate Technician may be available

QualificationsKey Success Factors

Delivering superior customer satisfaction through high quality and efficient service
Problem solving and relationship building skills
Effective and proactive communication
Demonstrating good judgment and decision-making skills
Ability to work with little or no supervision
Desire to learn and continuously improve self and surroundings
Drive to meet and exceed productivity standards