About this role
● Liaising with customers to troubleshoot and diagnose issues remotely
● Answering calls out of hours on a rota basis
● Applying fixes and performing maintenance tasks on customer EPOS
systems
● Training external or internal users of all levels to use our software and
systems
● Provide IT technical support and assistance to group employees.
● Selling merchandise and other products to existing clients.
● Excellent communication and customer-facing skills.
● Self-motivated, able to use own initiative and confidence to question.
● Effective team worker and able to deal and work with people of all levels.
● Proactive with good problem-solving skills.
● Excellent organisation and time management skills to meet set targets and
deadlines
● Working collaboratively with internal technical and project teams to solve
customer issues
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