About this role
Requirements
Contract: Part-Time – 16 Hour Flexible Contract
Shift Pattern:
Rotational weekend shifts between Friday and Monday.
Example rotation:
- Week 1: Friday & Saturday
- Week 2: Sunday & Monday
8-hour shifts per working day.
Shifts will primarily support peak operational trading periods.
- Handle inbound customer calls with a strong focus on First Call Resolution
- Take full ownership of customer issues from start to finish
- Accurately log and update customer records and actions taken
- Identify whether issues are Customer Service or Technical and act accordingly
- Support clients with:
- Orders and delivery queries
- Account access and verification
- Datman registration and basic troubleshooting
- Carry out proactive outbound calls (check-ins, promotions, follow-ups)
- Use phone, SMS, and email effectively to resolve issues
- Work consistently to defined KPIs covering quality, accuracy, and productivity
What we’re looking forEssential (non-negotiable)
- Previous call centre or phone-based customer service experience
- Proven experience handling high call volumes
- Comfortable dealing with difficult or emotional customers by phone
- Strong spoken and written English
- High attention to detail and ability to follow processes accurately
- Reliable attendance and punctuality
- Comfortable receiving feedback and coaching to improve performance
Desirable
- Experience in payments, EPOS, or technical support environments
- Experience supporting customers in time-sensitive or high-pressure situations
- Hospitality or restaurant industry exposure (as a plus, not a requirement)
Our CORE values
We expect every Customer Service Specialist to demonstrate our CORE values daily:
- Care – Treat customers with respect, even under pressure
- Ownership – See issues through to resolution, not hand-offs
- Resolve – Focus on solutions, not excuses
- Educate – Help clients understand the tools they use
Benefits
- Flexible rotational weekend scheduling
- Structured training and onboarding programme
- Career progression opportunities
- High-performance operational environment
- Supportive and collaborative team culture
- Modern Dublin office environment
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